Upland PSA Logo
Upland PSA Logo
Upland Software, Inc.

Upland PSA

Composite Score
7.8 /10
CX Score
8.0 /10
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Upland PSA
7.8 /10

What is Upland PSA?

Upland PSA transforms the way services organizations deliver projects from the first interaction with their customers to ongoing customer success. With robust timesheet and expense capture, project and workforce management, customer billing and project financials, Upland PSA gives you more with proposal automation, knowledge management, and customer sentiment, helping you put the spotlight on the customer to deliver better customer outcomes, starting from Day 1.

Company Details

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Upland PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
85%
Conflict Resolution:
92%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Upland PSA?

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0% Negative
12% Neutral
88% Positive

Pros

  • Respectful
  • Fair
  • Altruistic
  • Includes Product Enhancements

Feature Ratings

Average 79

Process Automation

87

Reporting

86

Resource Management

82

Team Collaboration

81

Security

80

Business Process Analysis (BPA)

80

Project Management

79

Time Management

78

Knowledgebase

77

Task Management and Workflow

77

Auditability

76

Vendor Capability Ratings

Average 77

Ease of Implementation

82

Business Value Created

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Quality of Features

77

Breadth of Features

77

Ease of Data Integration

76

Ease of Customization

75

Vendor Support

75

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Upland PSA Reviews

Varun Mohan S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Upland PSA : Excellent Project Management Tool

Likeliness to Recommend

8 /10

What differentiates Upland PSA from other similar products?

I could not say what differentiates it from other but how it stands out I can answer. It is Project Management tools with rich features having all the services under one shelter to manager the entire project. It has ability to manage Resources while doing capacity planning, project forecasting and dashboards view throughout the project makes us understand the track on how we are moving in the project.

What is your favorite aspect of this product?

It is one pint solution for Project Manager. Being a Business Analyst, it is very easy to track the progress on the project while deploying the resources based on the dashboard.

What do you dislike most about this product?

It has lot of features and functionality which is still unexplored, But what I have explored thus far, I see nothing to complain about.

What recommendations would you give to someone considering this product?

Go for this Software if you are into Project Management and work where you need to understand the scope of project and manage them throughout the cycle till delivery.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Elad l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Ideal for recording time & overseeing projects

Likeliness to Recommend

9 /10

What differentiates Upland PSA from other similar products?

Immersing myself in Upland PSA's interface is like entering a world of project management possibilities. With a plethora of features, it effortlessly accommodates my needs—from sharing Weekly TimeSheets to running reports.

What is your favorite aspect of this product?

Navigating through Upland PSA is a breeze, and the seamless integration setup adds to its charm. The platform excels in managing tasks, and its dashboard reporting is a visual treat. One of its strengths lies in the effective handling of billable resources, boosting employee productivity through insightful dashboards. I'm particularly impressed by its scalability, taking into account actual historic data and smoothly pulling information from different modules. The terminology consistency for specific items is a game-changer, eliminating a significant amount of confusion regarding the extent of work being done.

What do you dislike most about this product?

Navigating between tabs feels like a puzzle, Addressing issues and errors in Upland PSA has proven to be a challenging quest, akin to deciphering cryptic codes.

What recommendations would you give to someone considering this product?

Upland PSA excels in ensuring the smooth flow of applications and data, making the entire process not just efficient but also a pleasure to experience.

Pros

  • Saves Time
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Neha M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Efficient PSA Tool for Project Management

Likeliness to Recommend

9 /10

What differentiates Upland PSA from other similar products?

Upland PSA excels in its simplicity and ease of use for managing project timelines, resources, and billing. It offers a unified platform with great reporting and project tracking capabilities, which sets it apart from other PSA tools that may require more complex configurations.

What is your favorite aspect of this product?

I appreciate how easy it is to track projects from start to finish. The reporting tools are also a huge plus, providing real-time insights that help manage project delivery and finances

What do you dislike most about this product?

The main downside for me is the lack of deep customization options. While it covers the basics well, some aspects of the tool feel rigid, especially when trying to tailor it to unique business processes

What recommendations would you give to someone considering this product?

If you need a straightforward PSA tool for managing projects, Upland PSA is a solid choice. However, if you need a high degree of customization, you might find it a bit limiting.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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