Typeform Logo
Typeform Logo
Typeform

Typeform

Composite Score
7.4 /10
CX Score
7.1 /10
Category
Typeform
7.4 /10

What is Typeform?

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

Company Details


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Awards & Recognition

Typeform won the following awards in the Online Forms category

Typeform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Typeform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

79 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
78%
Negotiation and Contract:
61%
Conflict Resolution:
78%
Strategy & Innovation:
58%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Typeform?

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6% Negative
16% Neutral
78% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Less Friendly Negotiation

Feature Ratings

Average 83

State Transformation

89

Drag and Drop Design

87

Workflow Automation

86

Security

86

Field Configuration and Customization

83

Mobility

83

Version Management

80

APIs and Integration

80

Data Analysis and Survey Function

80

Electronic Signatures

79

Vendor Capability Ratings

Average 80

Ease of Implementation

88

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

80

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Vendor Support

75

Typeform Reviews

Sagar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Data Collection is very Smooth with Typeform

Likeliness to Recommend

8 /10

What differentiates Typeform from other similar products?

I am having better experience to create online forms for my customer so I can have a proper survey where they are facing problem, this tool makes this work possible in few steps. Very simple to create best forms.

What is your favorite aspect of this product?

This tool is full of features that make my survey forms creative. So customer are also enjoying to give their response over the form.

What do you dislike most about this product?

It's good tool, no drawbacks

What recommendations would you give to someone considering this product?

Make high quality survey forms at Typeform

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Includes Product Enhancements

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Average product for getting Opinion and voice

Likeliness to Recommend

7 /10

What differentiates Typeform from other similar products?

Typeform is unique due to its engaging, conversational design, which encourages higher completion rates. Its emphasis on aesthetics and user experience makes it stand out, offering a sleek, interactive interface that feels more like a conversation than a standard form.

What is your favorite aspect of this product?

My favorite aspect of Typeform is its beautifully designed, conversational interface that keeps users engaged. The platform's focus on delivering a smooth, interactive experience leads to higher response rates, making it perfect for businesses wanting to create memorable, user-friendly surveys and forms.

What do you dislike most about this product?

The biggest downside to Typeform is its pricing structure, which locks many useful features, like advanced integrations and detailed analytics, behind higher-tier plans. Additionally, it lacks deep form logic and workflow automations, limiting its functionality for complex survey needs.

What recommendations would you give to someone considering this product?

Typeform is ideal for businesses or individuals seeking engaging, aesthetically pleasing forms that enhance user experience. It's particularly well-suited for surveys, quizzes, and feedback forms. However, if you need advanced analytics or more complex workflows, other tools may be more suitable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation

Paweł M.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Amazing UX and design but prohibitive pricing

Likeliness to Recommend

6 /10

What differentiates Typeform from other similar products?

Typeform initially distinguished itself with its exceptional user experience and sleek design. Unlike traditional forms, Typeform offered an interactive, conversational approach that captivated users and increased response rates. This innovation set it apart as a leader in the industry when we first chose it.

What is your favorite aspect of this product?

The standout feature of Typeform is its intuitive interface and engaging design. The platform makes creating forms a seamless process, with drag-and-drop functionality and customizable templates. Its ability to make surveys feel less like a chore and more like a conversation significantly enhances user engagement and data quality.

What do you dislike most about this product?

Over time, Typeform's pricing structure has become increasingly prohibitive. As a frontrunner in the market, the company seemed to leverage its position to maintain high prices, which can be a burden for businesses with budget constraints. Additionally, while the design remains impressive, the features haven't evolved sufficiently to justify these costs, especially with new competitors offering comparable services at more competitive rates.

What recommendations would you give to someone considering this product?

For those considering Typeform, it's crucial to weigh the cost against the benefits. While the user experience is outstanding, consider whether the pricing aligns with your business needs and budget. Explore other platforms that may offer similar features with better value for money. If you choose Typeform, ensure that you fully utilize its capabilities to maximize your investment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Generous
  • Charges for Enhancements

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