Typeform Customer Reviews 2024

Typeform

Composite Score

8.0 /10

CX Score

7.9 /10

44 Reviews Write a Review

Claim Software

What is Typeform?

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

Company Details

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Awards & Recognition

Typeform won the following awards in the Survey Software category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Typeform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Typeform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Typeform?

2% Negative

9% Neutral

89% Positive

Pros

Trustworthy
Fair
Reliable
Helps Innovate

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Branching and Logic

APIs and Integration

Role and User Management

Customizable Branding

Collaboration

Multi-Channel Distribution

3rd-Party Integrations

Multi-Media Support

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Also Featured in...

Online Forms

Score 7.6

View Typeform in this category (opens in a new tab)

Typeform Reviews

Valeria V.

Role: Student Academic
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Surveys show

Likeliness to Recommend

8 /10

What differentiates Typeform from other similar products?

Creating surveys questions is aid by AI.

What is your favorite aspect of this product?

Customers feedback is well regulated.

What recommendations would you give to someone considering this product?

Surveys questions are easy to edit

Pros

Helps Innovate
Unique Features
Inspires Innovation
Client Friendly Policies

Paweł M.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing UX and design but prohibitive pricing

Likeliness to Recommend

6 /10

What differentiates Typeform from other similar products?

Typeform initially distinguished itself with its exceptional user experience and sleek design. Unlike traditional forms, Typeform offered an interactive, conversational approach that captivated users and increased response rates. This innovation set it apart as a leader in the industry when we first chose it.

What is your favorite aspect of this product?

The standout feature of Typeform is its intuitive interface and engaging design. The platform makes creating forms a seamless process, with drag-and-drop functionality and customizable templates. Its ability to make surveys feel less like a chore and more like a conversation significantly enhances user engagement and data quality.

What do you dislike most about this product?

Over time, Typeform's pricing structure has become increasingly prohibitive. As a frontrunner in the market, the company seemed to leverage its position to maintain high prices, which can be a burden for businesses with budget constraints. Additionally, while the design remains impressive, the features haven't evolved sufficiently to justify these costs, especially with new competitors offering comparable services at more competitive rates.

What recommendations would you give to someone considering this product?

For those considering Typeform, it's crucial to weigh the cost against the benefits. While the user experience is outstanding, consider whether the pricing aligns with your business needs and budget. Explore other platforms that may offer similar features with better value for money. If you choose Typeform, ensure that you fully utilize its capabilities to maximize your investment.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First
Less Generous
Charges for Enhancements

Rosemary R.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Caters to all my survey needs.

Likeliness to Recommend

10 /10

What differentiates Typeform from other similar products?

Typeform provides easy to understand analytical data about our survey campaigns and how target survey audiences interact with our survey questions... Getting real time insights on the most popular responses to our surveys, or the channels through which respondents to our surveys emanate from , ensures that we are able to analyze survey performance in real time and continuously work towards improving our survey campaign performance.

What is your favorite aspect of this product?

Typeform mirrors real human conversation, by asking one question at a time. This approach to Survey questionnaires has gotten my team, higher engagement , because it has made our surveys much more interesting to the target audience. The aforementioned is my favourite part of Typeform.

What do you dislike most about this product?

Typeform does not provide a way to share surveys offline.. Fortunately, this is not a major need as far as my survey needs are concerned.

What recommendations would you give to someone considering this product?

Typeform provides a unique approach to survey aesthetics and engagement, that is currently unmatched ,in my opinion.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Typeform

What is Typeform?

Company Details

Need Assistance?

Awards & Recognition

Typeform Ratings

88 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Typeform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Role and User Management Enable different levels of access and permissions based on role.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Typeform Reviews

Valeria V.

Surveys show

Likeliness to Recommend

Pros

Paweł M.

Amazing UX and design but prohibitive pricing

Likeliness to Recommend

Pros

Cons

Rosemary R.

Caters to all my survey needs.

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Mobile Support

Templates & Question Library

Branching and Logic

APIs and Integration

Role and User Management

Customizable Branding

Collaboration

Multi-Channel Distribution

3rd-Party Integrations

Multi-Media Support

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features