TriNet HR Platform Logo
TriNet HR Platform Logo
TriNet Group, Inc.

TriNet HR Platform

Composite Score
8.0 /10
CX Score
8.1 /10
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TriNet HR Platform
8.0 /10

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.

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Awards & Recognition

TriNet HR Platform won the following awards in the Human Capital Management - Midmarket category

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TriNet HR Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TriNet HR Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TriNet HR Platform?

0% Negative
14% Neutral
86% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 85

Benefits Administration

90

Employee Record

90

Time and Attendance

89

Payroll Administration

87

Position Management

85

Talent Acquisition

84

Talent Management

82

Workforce Planning

81

Learning and Development

81

Performance Management

80

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

89

Ease of Customization

88

Ease of Implementation

87

Breadth of Features

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Vendor Support

79

TriNet HR Platform Reviews

Roslyn C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Easy to Use,

Likeliness to Recommend

9 /10

What differentiates TriNet HR Platform from other similar products?

Other than the Insurance, I like the fact that you can use your own Payroll system and provide benefits independent of the Zenefits roster of vendors.

What is your favorite aspect of this product?

It makes the Benefits Administration and On Boarding effortless.

What do you dislike most about this product?

The Time Off Module could do with some sprucing. I found the Performance Management Module not suited for our needs because of the way the hierarchies were scripted. We have a project based work environment. We have employees that report to Managers that may or may not also be the Project Manager on the project a given employee is working on. For our purposes,

What recommendations would you give to someone considering this product?

Know what you want as far as employee integrations. Do you already have benefits in place? Are you trying to have a one stop shop where one product will give you benefits, HR and payroll? Do you want a system that is easy for the employees or the HRIS/Payroll staff or both?

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer N.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates TriNet HR Platform from other similar products?

The amount of reports that are readily available are amazing! It's wonderful to have so many direct integrations to be able to use such as benefits administration - it makes Open Enrollment a breeze!

What is your favorite aspect of this product?

The new hire work flow and reporting.

What do you dislike most about this product?

Support time is slow - especially when it's tax questions. I have often had to wait weeks up to a month for a response and government agencies aren't exactly patient.

What recommendations would you give to someone considering this product?

Compare work flows and reporting!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Taylor S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Streamlines processes, perfect for remote org

Likeliness to Recommend

10 /10

What differentiates TriNet HR Platform from other similar products?

Ease of use - the onboarding process is specifically unique in that new employees can read and sign all documentation, sign up for benefits, and see who else is in their department. This is crucial for us as a primarily remote organization. Additionally, each module has a clear and organized interface. There are lots of features, making this a perfect option for an all-inclusive, HR system of record. And finally, every single Zenefits customer care member I have spoken to has been kind, understanding, patient, and knowledgable.

What is your favorite aspect of this product?

The hiring capability - again, it allows remote organizations to bring on new employees in a very short amount of time. Also, the addition of custom fields allows us to customize the types of information we need to capture and maintain.

What do you dislike most about this product?

The response times for tax issues is fairly slow, but I believe this year with COVID-19 was particularly challenging due to additional tax and pay types being added and managed. Would also be fantastic if more features were available for international employees.

What recommendations would you give to someone considering this product?

Would highly recommend this to remote companies, particularly to those who have employees in various states. Take advantage of as many apps / features as you can in order to consolidate HR information, payroll, performance management, and benefits administration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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