TriNet Group, Inc.

TriNet HR Platform

Composite Score

4.7 /10

CX Score

3.3 /10

8 Reviews Write a Review

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What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.

Company Details

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TriNet HR Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

61 Likeliness to Recommend

29 Plan to Renew

56 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 30%
Negotiation and Contract:: 35%
Conflict Resolution:: 36%
Strategy & Innovation:: 17%
Service Experience:: 2%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+17 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TriNet HR Platform?

38% Negative

50% Neutral

12% Positive

Pros

Friendly Negotiation
Fair
Security Protects

Cons

Less Effective Service
Wastes Time
Inhibits Innovation

Feature Ratings

Average 72

Retirement Plan Tracking

100

Tax Form Preparation

Taxation Deduction

Self Service Portal

Direct Deposit

Vacation and Leave Tracking

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Accounting Systems Interface

Vendor Capability Ratings

Average 56

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Vendor Support

Also Featured in...

Benefits Administration

Score 7.9

View TriNet HR Platform in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.7

View TriNet HR Platform in this category (opens in a new tab)

TriNet HR Platform Reviews

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Pricey and bad customer support

Likeliness to Recommend

6 /10

Pros

Client's Interest First
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Effective Service
Less Transparent
Less Efficient Service

Role: Human Resources
Industry: Government
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2023

Great product but a bit pricey.

Likeliness to Recommend

5 /10

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

TriNet HR Platform

What is TriNet HR Platform?

Company Details

Book a Free Demo Today!

TriNet HR Platform Ratings

61 Likeliness to Recommend

29 Plan to Renew

56 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+17 Net Emotional Footprint

How much do users love TriNet HR Platform?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

TriNet HR Platform Reviews

Pricey and bad customer support

Likeliness to Recommend

Pros

Cons

Great product but a bit pricey.

Likeliness to Recommend

Pros

Feature Ratings

Retirement Plan Tracking

Tax Form Preparation

Taxation Deduction

Self Service Portal

Direct Deposit

Vacation and Leave Tracking

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Accounting Systems Interface

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Vendor Support