TriNet HR Platform

What differentiates TriNet HR Platform from other similar products?

Zenefits has a very innovative and contemporary "feel" to it, and they are always increasing the breadth of their product/application offerings for their customers. Since being acquired by Trinet I have consistently seen that they continue to develop tools and internal "tiles' you can add and that they have not lost any momentum while being under new ownership. They also have a some great features including a podcast and regular articles and informational emails regarding compliance and handbook-building tools and other HR news.

What is your favorite aspect of this product?

I love how consistent the product is in the the things that I use it for on a daily basis. Once I got over the learning curve (by having several sessions with one of their trainers which was actually really fun and informative) I was able to use it every day to accomplish my tasks and answer questions I had. I used the Custom Email triggers, Reporting, and benefits administration all the time. I also used the compliance assistant and ACA programs within Zenefits regularly too. For my role in the company it was a great tool that I use all the time.

What do you dislike most about this product?

Very recently our company seemed to be having a lot of issues with trying to resolve technical problems like when we pushed documents out for signatures and they got lost/blocked on accident by their own internal servers. As a single user I always was able to do what I wanted, but when we pushed things out to the entire company or needed to change something with onboarding.. I feel like we hit some obstacles along the way and we had troubleshooting tickets open all the time. Their team was always friendly and eager/happy to help, but it did feel like it took many emails back and forth sometimes and took several days to reach closure.

What recommendations would you give to someone considering this product?

Zenefits is an incredibly versatile product, and they are definitely on the cutting edge with unique offerings and capabilities. We first signed with them as our HRIS when we were a much smaller company. We currently have 250 employees, and while there are much much large companies using Zenefits, I am sure, because we needed a lot more nuance and granular modifications or customization, we had decided to move to another vendor. That being said, as a user I was always very pleased with Zenefits from a 1:1 standpoint, but the needs of our specific organization compelled us to look for an alternative. DEFINITELY check them out if interested!!!

What differentiates TriNet HR Platform from other similar products?

Zenefits is great compared to other ATS or benefit systems because it really has all the data and reporting stored in one place for compliance reasons.

What is your favorite aspect of this product?

I love how it's so simple and easy to use. It's great to be able to work with on a very simple easy user friendly interface and interactive

What do you dislike most about this product?

The pricing and business model. I wish there were contracts involved so I can keep coming back as a customer!

What recommendations would you give to someone considering this product?

Please buy this product! It's a great product to have for all employee facing users and it's a great way to also access your benefits as well! Unlike BambooHR where it's very clunky and you have to navigate your way, Zenefits is more simplier!

What differentiates TriNet HR Platform from other similar products?

The company I previously worked for started using Zenefits in 2015 (the PEO was chosen before I joined) and stopped using them in 2019. What differentiated Zenefits from other PEOs in 2015/2016 was their cost for basic PEO services such as compensation management, tax form generation and background checks (sourced through a 3rd party). However, it seems that there was not a lot of investment in their IT systems over time, and Zenefits was often down or "clunky" (i.e. it took a lot of time for screens to load, etc). This lack of technological efficiency paired with hire pricing led us to select JustWorks as our PEO in 2018.

What is your favorite aspect of this product?

In the years that I used Zenefits (2018 & 2019) it had all of the standard PEO HR items that one would need to run a small business.

What do you dislike most about this product?

The overall lack of investment in the technology platform. I am hoping with the recent acquisition by Trinet of Zenefits, this will be resolved. I love the Trinet product, it was just too expensive for my small business to pursue in 2018.

What recommendations would you give to someone considering this product?

Ask what, if anything, the acquisition by Trinet has done to improve the Zenefit product overall. Compare Zenefits to JustWorks and the formal Trinet product. Understand the costs of 3rd party utilization within the Zenefits platform (examples: Commuter benefits, background cheks) and compare those to JustWorks and/or direct HR services. (Example: Zenefits uses(d) Checkr for background checks and charged 2x what going direct to Checkr would cost. We ended up creating a Checkr account independently and stopped using Zenefits for background checks in 2018).