Tidio Customer Reviews 2024

Tidio

Composite Score

9.1 /10

CX Score

9.3 /10

64 Reviews Write a Review

Claim Software

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Average 83

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Tidio Reviews

Sony l.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Tidio honest Review

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Has five free seats which accommodate five agents on free version and still with WhatsApp integration and usage for free

What is your favorite aspect of this product?

Tidio's inbox feature is too intruitive and you can easily açess chats and filter from newest to oldest and live typing preview insight makes it easy to respond

What do you dislike most about this product?

Tidio removal of branding is charged independently as an add-on

What recommendations would you give to someone considering this product?

I would recommend Tidio to colleagues because of user friendly and affordable

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

Akash P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Good features, but pricey for advanced options.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it combines live chat and chatbot features in a single platform, which lets businesses interact with customers in real time while also automating responses. Plus, it integrates easily with popular e-commerce platforms like Shopify and WordPress, making it simple for online stores to enhance customer support.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its seamless combination of live chat and chatbot features. This allows businesses to provide instant support to customers while also automating routine inquiries, which helps improve response times and overall customer satisfaction.

What do you dislike most about this product?

What I dislike most about Tidio is that some of its more advanced features are only available in the higher pricing plans, which can make it less accessible for small businesses or those just starting out. Additionally, the customization options for the chat interface could be more extensive to better match brand styles.

What recommendations would you give to someone considering this product?

If you're considering Tidio, start with the free plan to see if it fits your needs. Check the pricing options to understand what features are included, and think about how you'll use the live chat and chatbot together to support your customers.

Pros

Performance Enhancing
Enables Productivity
Client Friendly Policies
Helps Innovate

Costel O.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The Easy Way to Chat with Customers

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

Tidio stands out because it is super easy to use and has smart AI chatbots. It combines live chat, chatbots, and customer management all in one place by making it really convenient compared to other platforms that split these features.

What is your favorite aspect of this product?

The AI chatbots especially Lyro are my favourite because they interact with customers in a way that feels almost human. It is amazing how they can handle conversations smoothly helping keep customers happy even when I am not available.

What do you dislike most about this product?

I find the limited integration options frustrating especially for marketing tools. It feels like I am missing out on some valuable connections with other platforms.

What recommendations would you give to someone considering this product?

If you are looking for a user friendly chat tool that helps with customer service and sales, Tidio is fantastic. It is perfect for smaller teams. Just make sure it has the integrations you need if you are planning to use it for more specific marketing or business tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Sony l.

Tidio honest Review

Likeliness to Recommend

Pros

Akash P.

Good features, but pricey for advanced options.

Likeliness to Recommend

Pros

Costel O.

The Easy Way to Chat with Customers

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support