Top Tidio Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Common Features
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
9.1
Composite
Score
+98
Emotional
Footprint
64
Reviews
Best Alternatives and Competitors to Tidio
Compare how Tidio stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Intercom
Intercom
9.1
Composite
Score
+96
Emotional
Footprint
111
Reviews
Reviews Say
Compared to Tidio, Intercom is:
Better at Training
Less Efficient
Less Transparent
Less Caring
Less Reliable
Less Inspiring
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
LiveChat
LiveChat
8.5
Composite
Score
+84
Emotional
Footprint
140
Reviews
Reviews Say
Compared to Tidio, LiveChat is:
Less Transparent
Less Innovative
Less Efficient
Less Caring
Less Reliable
Less Inspiring
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Salesloft, Inc
Drift Conversation Cloud
8.5
Composite
Score
+95
Emotional
Footprint
50
Reviews
Reviews Say
Compared to Tidio, Drift Conversation Cloud is:
Better at Training
Less Transparent
Less Reliable
Less Caring
Worse at Support
Harder to Customize
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Dialogflow
8.4
Composite
Score
+91
Emotional
Footprint
57
Reviews
Reviews Say
Compared to Tidio, Dialogflow is:
Harder to Customize
Less Transparent
Harder to Use
Less Inspiring
Less Efficient
Less Caring
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.
Birdeye
Birdeye
8.3
Composite
Score
+96
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Tidio, Birdeye is:
Better at Support
Better at Training
Better at Integrating
Less Transparent
Harder to Customize
Less Reliable
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Infobip
Infobip Conversations
8.2
Composite
Score
+98
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Tidio, Infobip Conversations is:
Easier to Implement
Better at Support
Better at Training
Better at Integrating
Less Transparent
Less Innovative
Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app. Connect with customers and deliver outstanding support experiences via chatbot or live agent directly from your website or mobile app.
ManyChat
Manychat
8.2
Composite
Score
+92
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Tidio, Manychat is:
Less Efficient
Less Innovative
Less Transparent
Less Inspiring
Less Reliable
Less Respectful
Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.
Laiye
Laiye Chatbot
8.2
Composite
Score
+95
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Tidio, Laiye Chatbot is:
Better at Support
Less Caring
Less Reliable
Harder to Implement
Less Transparent
Harder to Customize
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
HubSpot
Hubspot Live Chat
8.1
Composite
Score
+93
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Tidio, Hubspot Live Chat is:
Less Innovative
Less Caring
Harder to Customize
Harder to Use
Less Respectful
Less Efficient
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Qualified
Qualified
7.8
Composite
Score
+99
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Tidio, Qualified is:
Better at Support
Better at Integrating
Harder to Customize
Less Transparent
Harder to Use
Worse at Training
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
Jio Haptik Technologies Limited
Haptik
7.8
Composite
Score
+93
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Tidio, Haptik is:
Harder to Use
Harder to Implement
Worse at Training
Less Innovative
Less Inspiring
Less Respectful
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Ada
Ada
7.7
Composite
Score
+81
Emotional
Footprint
36
Reviews
Reviews Say
Compared to Tidio, Ada is:
Less Transparent
Less Inspiring
Less Reliable
Less Efficient
Less Caring
Harder to Customize
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Freshworks
Freshchat
7.7
Composite
Score
+85
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Tidio, Freshchat is:
Less Inspiring
Less Efficient
Less Caring
Harder to Customize
Less Reliable
Less Innovative
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
LivePerson
LivePerson Conversational Cloud
7.2
Composite
Score
+77
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Tidio, LivePerson Conversational Cloud is:
Less Innovative
Less Efficient
Less Caring
Less Reliable
Less Transparent
Less Inspiring
LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.
Chatfuel
Chatfuel
7.2
Composite
Score
+79
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Tidio, Chatfuel is:
Less Transparent
Less Respectful
Less Caring
Harder to Customize
Less Efficient
Worse at Training
Chatfuel is a #nocode chatbot solution for WhatsApp, Facebook, Instagram, and Messenger. Chatfuel is a global team on a mission to simplify the way businesses communicate with their customers via conversational marketing and messaging.
Moveworks
Moveworks
7.0
Composite
Score
+67
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Tidio, Moveworks is:
Less Reliable
Less Efficient
Less Innovative
Less Inspiring
Harder to Customize
Less Transparent
Moveworks is the enterprise copilot for employee support. It is a secure platform that allows you to deploy, manage, and improve a copilot that works across all of your business applications. Moveworks provides a secure conversational interface for employees to take action, search for information, query data, receive notifications, and create content across hundreds of enterprise applications. It is powered by constantly improving generative models, AI-powered analytics to measure performance, and developer tools to customize use cases.
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