Tidio Customer Reviews 2024

Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

62 Reviews Write a Review

Claim Software

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Average 83

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Tidio Reviews

Olivier T.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Very easy to use Chatbot to generate leads

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

Nice interface, very simple to set up. There are a lot of templates which help to make scenario according to your objectives and save your time.

What is your favorite aspect of this product?

I love the user inteface and all the possibilities you have. You can add some emoji in your messages

What do you dislike most about this product?

Not so many things. Unfortunately, because of our pricing plan, our chatbot is limited to 100 visitors.

What recommendations would you give to someone considering this product?

Put the chatbots on specific pages. Credits can leave very fast

Pros

Trustworthy
Effective Service
Fair
Helps Innovate

Sam S.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Super Interface and Great Workflow

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

It is well priced for a start. What struck me immediately was the way in which one can build an advanced workflow for the AI / Chatbot to interact with website visitors - the flow was complex, though intuitive to use.

What is your favorite aspect of this product?

I find both the frontend and backend interfaces a pleasure to use.

What do you dislike most about this product?

I have been mildly frustrated that the admin user can not amend details for the operators. It would be good of one could set their details/ statuses/ hours of operation and avatars from admin.

What recommendations would you give to someone considering this product?

Rather than build your AI webchat from scratch, make use of the prebuilt templates to get going.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Carlos David M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to implement, intuitive customization

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

How intuitive it is compared to other products in the market.

What is your favorite aspect of this product?

I love how I can know in real-time in which page/section of the websites customers are visualizing which has enabled the sales team to provide suggestions and personalized experiences to any customer.

What do you dislike most about this product?

Limited documentation on chatbot workflows is available.

What recommendations would you give to someone considering this product?

Tiidio for me has been a no-brainer, since it provides an unlimited free trial for ut to 100 chatbot leads a month it's worth it to give it a try.

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Olivier T.

Very easy to use Chatbot to generate leads

Likeliness to Recommend

Pros

Sam S.

Super Interface and Great Workflow

Likeliness to Recommend

Pros

Carlos David M.

Easy to implement, intuitive customization

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support