Tidio Customer Reviews 2024

Tidio

Composite Score

9.1 /10

CX Score

9.3 /10

64 Reviews Write a Review

Claim Software

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Average 83

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Tidio Reviews

Joy K.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Has good features for live chat

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

The fair pricing of the software makes it affordable for every business and they have a responsive customer care team who responds to technical questions anytime you contact them

What is your favorite aspect of this product?

The remarkable capability of Tidio to develop highly personalized chatbots is noteworthy. The efficient automation in answering frequently asked questions has not only conserved a significant amount of my time, but it has also boosted the productivity of my customer service

What do you dislike most about this product?

It is difficult to se tup chatbot flow due to panels design being too limited and diminished you need to zoom out before you can you have the full view

What recommendations would you give to someone considering this product?

This tool is easy and worthy a trial, it has both the customer communication tool and the email marketing part

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Miguel A.

Role: Operations
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

The product is easy to use and implementing

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

They have the new, improved AI, which resolves questions faster than before and is easier to integrate compared to other AI

What is your favorite aspect of this product?

I like the software mobile application; it is easy to use to chat with clients on the go and you can sync the chat from the application and the web application so you have the chat history from one place

What do you dislike most about this product?

It cost extra to removing the software branding on the live chat, which makes it more expensive if you need to have the widget without branding

What recommendations would you give to someone considering this product?

This is a good tool for you to offer customer support in your application and in your website

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vaibhaw K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

Tidio stands out among similar products through its remarkable user-friendly interface, comprehensive multichannel support, and intelligent chatbot capabilities. The platform's intuitive setup, seamless integration with email and Messenger, and the ability to automate routine tasks make it a go-to solution for businesses of all sizes. Its visitor insights, competitive pricing, and excellent customer support further cement its place as a standout option in the competitive field of live chat and customer engagement tools. Tidio streamlines communication and empowers businesses to deliver a top-notch customer experience, making it a top choice f

What is your favorite aspect of this product?

My favorite aspect of this product is its user-friendly interface. It makes navigation and setup a breeze, even for those new to live chat software.

What do you dislike most about this product?

One aspect I find less appealing is the limitation of the free plan, which restricts access to some advanced features that could benefit smaller businesses.

What recommendations would you give to someone considering this product?

I would recommend thoroughly exploring Tidio's features to leverage its full potential. Take advantage of the free plan to test its suitability for your needs, and consider the paid plans for access to advanced features as your business grows. Also, ensure your team is well-trained to utilize its powerful chatbot capabilities effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Joy K.

Has good features for live chat

Likeliness to Recommend

Pros

Miguel A.

The product is easy to use and implementing

Likeliness to Recommend

Pros

Vaibhaw K.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support