Tidio Customer Reviews 2024

Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

62 Reviews Write a Review

Claim Software

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

Knowledgebase

Workflow Processing

Multi-channel

Translation

Application Programming Interface

Learning and Adaptability

Leads Generation

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Average 83

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Tidio Reviews

Nicholas M.

Role: Operations
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Tidio is an easy chat tool

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Even the free version of the tool supports more users up to five agents hence enabling smaller businesses use the solution

What is your favorite aspect of this product?

I like the chatbot configuration as doesn't require more technical skills and has templates to begin with

What do you dislike most about this product?

Removing the Branding of Tidio comes at an expensive rate

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

Unique Features
Effective Service
Inspires Innovation
Saves Time

Ardila M.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

My Experience Using Tidio

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

With Tidio, we have the best chatbot and it's not only perfectly equipped but also is scalable unlike most tools in it's class.

What is your favorite aspect of this product?

Using Tidio is easy. I like the many features It's affordable Makes handling customer issues live easy.

What do you dislike most about this product?

No serious cons worth mentioning.

What recommendations would you give to someone considering this product?

Tidio has all we needed for a chatbot and I recommend it. It's the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Rajat R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Tidio delights a lot and is pricey

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio offers canned responses that an agent can save to provide quick replies to common similar questions as this saves more time from operators responding to questions each time. They have an AI chatbot that runs on both chat widget and on social media tools which other tools do not offer and this sets Tidio to be so different from other tools

What is your favorite aspect of this product?

Tidio currently supports Video calling on the live chat widget and this has turned to be my best feature from the live typing insights because customer feel loved while communicating with support team on video call and has improved a lot of engagements. Also Tidio pricing offers a greater value for money to smaller businesses because a single license can be used by three agents unlike other tools where one have to pay per user, per month

What do you dislike most about this product?

Other features of Tidio like the email marketing feature and the SMTP configurations are still in Beta state. While using the SMTP, verification fails to complete and you can only use the forwarding rule to respond to client's question through email which does not offer professional communication.

What recommendations would you give to someone considering this product?

Tidio is great and at an affordable pricing and for this, I would recommend it.

Pros

Caring
Respectful
Helps Innovate
Continually Improving Product

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Nicholas M.

Tidio is an easy chat tool

Likeliness to Recommend

Pros

Ardila M.

My Experience Using Tidio

Likeliness to Recommend

Pros

Rajat R.

Tidio delights a lot and is pricey

Likeliness to Recommend

Pros

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Feature Ratings

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Application Programming Interface

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Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

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Ease of Implementation

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Quality of Features

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