Tidio Logo Award Winner Product Badge
Tidio Logo Award Winner Product Badge
Tidio

Tidio

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Tidio
9.1 /10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

89

Knowledgebase

87

Workflow Processing

86

Multi-channel

85

Translation

85

Application Programming Interface

84

Learning and Adaptability

84

Leads Generation

84

Integration With CRM

83

Voice or Text Input

83

Natural Language Processing

82

Vendor Capability Ratings

Average 83

Ease of Customization

87

Business Value Created

86

Ease of Implementation

86

Usability and Intuitiveness

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Availability and Quality of Training

81

Ease of Data Integration

80

Vendor Support

79

Tidio Reviews

Fiati N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent Product with great features!!

Likeliness to Recommend

8 /10

What differentiates Tidio from other similar products?

The API is great The software integrates well with CRM

What is your favorite aspect of this product?

The ease of use It integrates well with social media platforms such as Instagram and messenger Tidio has an impressive and clean layout..

What do you dislike most about this product?

The training is a bit complicated and not clear especially relating to features and pricing.

What recommendations would you give to someone considering this product?

Overall, Tidio is an amazing tool that helps you not only in conversions but also boosts your online presence and marketing. I highly recommend it. Besides, it is not expensive especially for an enterprise.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Carlos G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use and implement

Likeliness to Recommend

8 /10

What differentiates Tidio from other similar products?

Is much more easire to integrate it into your code, if you dont need to use the API integration

What is your favorite aspect of this product?

The simplicity of its features, no need to check thousands of possibilites to create a goog chat

What do you dislike most about this product?

It maybe would need to be involved in the whole process of support center

What recommendations would you give to someone considering this product?

Try it free option first to see if it fits you, you will see the simplicity of the implementation and customization

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Tyrone H.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Simple and east to connect with your site *****

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidior is Transparent and offers a clear description of what to expect and for how long. I actually enjoyed using the trial. Trust me this app is really responsive and you get alerts of visitors. Its really a good feature as it allows you to instantly have a one on one with your visitors. Other services I attempted to use are short term and you are not clearly advised on what to expect. Lots of financial suprises.

What is your favorite aspect of this product?

The interface and dashboard is strategically designed, even a person with no experience in IT can manage to activate the service.

What do you dislike most about this product?

Well, it's not a huge issue, I just wish we could animate our avatar as it does on amazon web, it's somewhat beautiful to have a little animation, But that's not a significant thing, its a matter of perfection.

What recommendations would you give to someone considering this product?

Go for the free trial and give your best review, I am confident you will be satisfied

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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