Thryv, Inc.

Thryv

Composite Score

7.4 /10

CX Score

7.8 /10

8 Reviews Write a Review

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What is Thryv?

At Thryv, we created a fully integrated, end-to-end client experience platform so small businesses can reach more customers, stay organized, get paid faster and generate more reviews. Don’t settle for an average CRM. Thryv puts all your customers, all in one place — at the heart of your business. Its custom fields are tailored to how you work, so you can find, filter, tag and track your contacts.

Company Details

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Thryv Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 89%
Conflict Resolution:: 97%
Strategy & Innovation:: 98%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Thryv?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 81

Sales Management

Marketing Management

Lead Management

Customer Service Management

Collaboration

Account and Contact Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Thryv Reviews

Helen T.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Simple and Straightforward

Likeliness to Recommend

8 /10

What differentiates Thryv from other similar products?

Simple to use.

What is your favorite aspect of this product?

Integration with all of our social media platforms is a great feature of the product .

What do you dislike most about this product?

They do not offer a remote signature option for clients.

What recommendations would you give to someone considering this product?

Higly recommended

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Seemaa P.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

completely reliable

Likeliness to Recommend

8 /10

What differentiates Thryv from other similar products?

Thryv has some great tools to help you stay connected with your clients. You get automated reminders, so you don’t have to chase people down for appointments. You can also create customizable surveys to get feedback, and it makes managing customer reviews a breeze. These features are perfect for keeping those client relationships strong and making sure everyone’s happy.

What do you dislike most about this product?

One of the potential downsides of Thryv could be its cost, especially for smaller businesses or startups. While it offers a lot of features, the subscription fees and additional costs for setup, customization, and training can add up. This might be a concern for businesses with tighter budgets.

What recommendations would you give to someone considering this product?

Check out the support options available. Good customer support can make a big difference, especially when you’re setting up and learning to use new software.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Rahul B.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

It is easy to use and integrate

Likeliness to Recommend

9 /10

What differentiates Thryv from other similar products?

Thryv was good while comparing with other softwares

What is your favorite aspect of this product?

Managing client and engaging clients

What do you dislike most about this product?

Seems like everything good now, need little bit more enhancements

What recommendations would you give to someone considering this product?

good and fair for money

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Thryv

What is Thryv?

Company Details

Book a Free Demo Today!

Thryv Ratings

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Thryv?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Thryv Reviews

Helen T.

Simple and Straightforward

Likeliness to Recommend

Pros

Seemaa P.

completely reliable

Likeliness to Recommend

Pros

Rahul B.

It is easy to use and integrate

Likeliness to Recommend

Pros

Feature Ratings

Sales Management

Marketing Management

Lead Management

Customer Service Management

Collaboration

Account and Contact Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features