Parker Software

ThinkAutomation

Composite Score

8.1 /10

CX Score

8.2 /10

25 Reviews Write a Review

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What is ThinkAutomation?

ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.

Company Details

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ThinkAutomation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThinkAutomation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 87%
Conflict Resolution:: 84%
Strategy & Innovation:: 90%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThinkAutomation?

0% Negative

5% Neutral

95% Positive

Pros

Efficient Service
Transparent
Caring
Includes Product Enhancements

Feature Ratings

Average 85

Process Discovery

Out of the box integration

Cloud Hosting

Optical Character Recognition

Code-Free Programming

Concurrent Work

Sentiment Analysis

Automation Orchestration

User Libraries

Central Deployment

Native AI

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

ThinkAutomation Screenshots

ThinkAutomation Videos

ThinkAutomation Reviews

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

EAsy to use and good product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

ThinkAutomation

What is ThinkAutomation?

Company Details

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Awards & Recognition

ThinkAutomation Ratings

93 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ThinkAutomation?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Automation Orchestration Manage, monitor and schedule the interactions, tasks and workflows among bots and other automation solutions through a centralized dashboard

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Native AI Ability to perform decision making as part of process automation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

ThinkAutomation Screenshots

TA on screen 8 - 2021

TA on screen 9 2021

TA on screen 16 - 2021

ThinkAutomation Videos

An Introduction to ThinkAutomation 5

How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.

Automate anything with ChatGPT

ThinkAutomation Reviews

EAsy to use and good product

Likeliness to Recommend

Pros

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Feature Ratings

Process Discovery

Out of the box integration

Cloud Hosting

Optical Character Recognition

Code-Free Programming

Concurrent Work

Sentiment Analysis

Automation Orchestration

User Libraries

Central Deployment

Native AI

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness