Parker Software

ThinkAutomation

Composite Score

8.1 /10

CX Score

8.1 /10

24 Reviews Write a Review

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What is ThinkAutomation?

ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.

Company Details

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ThinkAutomation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThinkAutomation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

3
Since last award

98 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 86%
Conflict Resolution:: 84%
Strategy & Innovation:: 91%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThinkAutomation?

0% Negative

5% Neutral

95% Positive

Pros

Efficient Service
Caring
Transparent
Includes Product Enhancements

Feature Ratings

Average 85

Process Discovery

Out of the box integration

Automation Orchestration

Cloud Hosting

Sentiment Analysis

Optical Character Recognition

Concurrent Work

Code-Free Programming

User Libraries

Central Deployment

Exception Handling

Vendor Capability Ratings

Average 82

Ease of Customization

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

ThinkAutomation Screenshots

ThinkAutomation Videos

ThinkAutomation Reviews

Dinesh K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Highly recommend

Likeliness to Recommend

8 /10

What differentiates ThinkAutomation from other similar products?

Customized features offered by Think Automation.

What is your favorite aspect of this product?

Database management , Instant messaging and networking are cool features

What do you dislike most about this product?

Not able to compile at the moment

What recommendations would you give to someone considering this product?

Good product to automate business processes and increase the engagement

Pros

Reliable
Trustworthy
Efficient Service
Client Friendly Policies

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Professional Automation for Credible Progression

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Education
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Perfect implementation with a very helpful support

Likeliness to Recommend

8 /10

Pros

Saves Time
Helps Innovate
Performance Enhancing
Efficient Service

Cons

Slower Product Innovation
Under Delivered
Leverages Incumbent Status

ThinkAutomation

What is ThinkAutomation?

Company Details

Need Assistance?

Awards & Recognition

ThinkAutomation Ratings

93 Likeliness to Recommend

3 Since last award

98 Plan to Renew

4 Since last award

85 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ThinkAutomation?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Automation Orchestration Manage, monitor and schedule the interactions, tasks and workflows among bots and other automation solutions through a centralized dashboard

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

ThinkAutomation Screenshots

TA on screen 8 - 2021

TA on screen 9 2021

TA on screen 16 - 2021

ThinkAutomation Videos

An Introduction to ThinkAutomation 5

How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.

Automate anything with ChatGPT

ThinkAutomation Reviews

Dinesh K.

Highly recommend

Likeliness to Recommend

Pros

Professional Automation for Credible Progression

Likeliness to Recommend

Pros

Perfect implementation with a very helpful support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Process Discovery

Out of the box integration

Automation Orchestration

Cloud Hosting

Sentiment Analysis

Optical Character Recognition

Concurrent Work

Code-Free Programming

User Libraries

Central Deployment

Exception Handling

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Quality of Features