TeamViewer Customer Reviews 2024

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Murimi K.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A Resourceful Web Conferencing Software

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting ensures the business maintains the best connection thanks to easy and secure video conferencing capabilities. In addition this Software offers other amazing features such as VoIP calls, screen sharing, chat and other helpful features. It's the best in it's class

What is your favorite aspect of this product?

I like that with TeamViewer Meeting, we don't have to pay more to enjoy best features. With this software, video conferencing is not only easy but also secure. The additional features such as VOIP and Screen sharing among others make this software irresistible

What do you dislike most about this product?

Never had any disappointments with TeamViewer Meeting

What recommendations would you give to someone considering this product?

For all your business video conferencing needs, there is no better tool than TeamViewer Meeting. It's affordable, and offers other additional features that makes it competitive. You will as well be happy to know the software is affordable too.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Caring

Dennis N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product to try

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

There is no difference with other products

What is your favorite aspect of this product?

No favorite part, but whole product is good

What do you dislike most about this product?

I dislike none

What recommendations would you give to someone considering this product?

It's a good product to go for.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Good real-time communication tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

something that differentiates this service is that it is basically a communication system of the TeamViewer platform, but that brings together the best of the best video conferencing applications on the market, and takes advantage of these systems to improve business efficiencies through quality and efficiency in terms of to conferences remotely, it is also quite easy to implement in the organization, which in the end will not be large investments to implement it

What is your favorite aspect of this product?

What I like the most is its ability to store considerable amounts of video in case of making recordings of video calls, and its interface is so easy to access that even a person who is not an expert in this type of tool can use it. with systems that are understandable and that will adapt well to organizations, as well as the ability of this tool to connect with larger amounts of users than others

What do you dislike most about this product?

There is nothing that I consider negative about the tool, it is quite efficient in terms of connection capabilities in real time through videos, so since we began to implement it in the company I have not had any problems

What recommendations would you give to someone considering this product?

My recommendation is to use this type of system to unify the team, allow wherever they are to be part of the decisions and processes without limitations of being in another city or not having the opportunity, it is one of the best tools of its kind

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Murimi K.

A Resourceful Web Conferencing Software

Likeliness to Recommend

Pros

Dennis N.

Great product to try

Likeliness to Recommend

Pros

Samuel W.

Good real-time communication tool

Likeliness to Recommend

Pros

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Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization