TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Reviews

Camila W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A simple, smart, reliable, and secure platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer meeting’s UI feature is comparable to other software in competition. Meetings can be recorded easily. It is very easy to configure and personalize. It is the best for MNC’s international meetups. It is helpful in many different scenarios.

What is your favorite aspect of this product?

Instant messaging capabilities are lit. It is a simple, smart, reliable, and secure platform for all sorts of meetings. There are no limitations on the number of people attending the meeting and seminars/webinars can be organized effectively.

What do you dislike most about this product?

Slow internet connections can slow it down. Lower bandwidth on internet speeds may cause problems. Performance is reduced and causes errors. Additional tutorials should be provided for the ease of learning of users.

What recommendations would you give to someone considering this product?

I highly suggest others use this software as it is not only user-friendly but also reliable. However, anyone willing to use it must try the free version first and then go for paid versions. Paid versions have much more to offer than the free versions.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Mohsin K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The most secure and reliable meeting platform.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Of course, video/audio call is crystal clear which gives me an HD experience. This solution is available on almost all platforms like Windows, Mac, Linux, Chrome OS, Android, iOS, and Raspberry Pi. The most essential and likeable feature is strong security and privacy, making this platform reliable and trustworthy. Just because the TeamViewer Meeting platform has built-in and optional security features like end-to-end encryptions for unbreachable privacy and no wonder it came from the world's known and trusted remote sharing platform "TeamViewer". In this app, more than 300 participants can join for meetings. So, I like this app so much.

What is your favorite aspect of this product?

UI/UX is so clean and super user-friendly. Just in one click, start meeting, invite for a meeting, share screen, record meeting, transfer file, 1x1 chat/group chat, VOIP call, and many more features. Two-factor validation guarantees the extra security design that any rethinks didn't get access to. The mobile/ iPad application is very essential for me, especially the iPad application which is handy and screen size is also moderate. There is no limitation irrespective of platform, all platforms have almost the same set of features. The technical support is also great because during this pandemic time their support team is working full-fledged.

What do you dislike most about this product?

I did not find any critical issue, so there is no complaint or dislike from my end. It is working perfectly fine for me. I would request the TeamViewer team to work on-call quality if internet bandwidth is low. At least audio quality should not get dorp. Except for this single issue, this application is working as expected. It doesn't work through the proxy servers and already mentioned lag in file transfer when file size is big. There was a speed issue while transferring the large files over it. It sometimes freezes when pc is idle.

What recommendations would you give to someone considering this product?

If someone is looking for most secure platform for online/virtual communication then without any doubt please go for TeamViewer meeting. Along with multi-platform support this platform is available in most of the language which breaks geographical barrier.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Warren R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

TeamViewer Is The Perfect Remote Desktop Software

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer has a mobile App and can be access from any device

What is your favorite aspect of this product?

I like that TeamViewer Meeting is not limited to it's user-friendly UI, video conferencing, remote desktop while conference, VoIP calls and Instant Messaging features but also it's simple yet secured platform for discussing business. Super friendly support and most of all you could share files and documents while conference call.

What do you dislike most about this product?

There is nothing about TeamViewer that i dislike at the moment it is a great software that can be used for business or personal

What recommendations would you give to someone considering this product?

I highly recommend this software as it gives you full access to your remote PC and you are able to use the software from any device wether PC, Laptop, Tablet or Mobile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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