TeamViewer Customer Reviews 2024

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Aggrey M.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Web Conferencing Features

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting offers Amazing web meeting features yet it's cost effective

What is your favorite aspect of this product?

I like that TeamViewer Meeting is affordable It's Resourceful and using it is easy too The software makes online meeting management easy

What do you dislike most about this product?

Not a single problem with this software

What recommendations would you give to someone considering this product?

I recommend this software as it offers great features and I particularly love the quality of audio and video

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Juan C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Very complete perfect for managing your team"

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It is widely used, it is easy and intuitive to implement and use, it has a very clean interface, other applications that we have used have very long learning processes for the common user, we like it to be easy and fast.

What is your favorite aspect of this product?

Easy to use and implement, it makes it easy for all users to access any device from anywhere and at any time, it allows us to interact in different ways, be it messages, voice messages and writing, it offers good value for money.

What do you dislike most about this product?

the mobile application does not work as well as the desktop version, the api should be flexible to integrate with other applications.

What recommendations would you give to someone considering this product?

If you need to connect with coworkers, hold meetings or provide remote assistance, temaviewer is very practical, it also allows us to test its features using the free version and expand its possibilities by purchasing a license.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ankit S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Reliable video calling platform to share documents

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I am using this tool as an alternative option for Google Meet and I use this tool often for client meetings. Also, screen recording during conferences is much more effective and easy. We can share the files as well using the chat option securely and quickly.

What is your favorite aspect of this product?

It is one of the productive devices that helps me to connect with a large number of participants in a single meeting. The addition and removal of participants during the meeting are also much easier. Using this platform, we can collaborate internally and externally more efficiently. The UI and dashboard are more user-friendly. It is one of the most prominent and reliable tools from TeamViewer.

What do you dislike most about this product?

This platform needs to review its pricing and plans, especially for small enterprises. Also, during multiple tab openings, it lags in between and the audio/video quality seems a bit low. It needs a high-speed internet connection for better performance.

What recommendations would you give to someone considering this product?

Recommending this tool is a great pleasure just because of its features and price. The customer service has improved a lot and working at a good pace. Overall, a great product with a good team.

Pros

Continually Improving Product
Unique Features
Efficient Service
Client Friendly Policies

Cons

Less Transparent
Wastes Time

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Aggrey M.

Great Web Conferencing Features

Likeliness to Recommend

Pros

Juan C.

Very complete perfect for managing your team"

Likeliness to Recommend

Pros

Ankit S.

Reliable video calling platform to share documents

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization