TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Reviews

Estefany P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Secure video conferencing anywhere

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting keeps you connected with your contacts and teams through video conferencing and VoIP calls, instant chat, screen sharing and more across devices and platforms, anywhere. Where security and team collaboration come together, for meetings anywhere, wherever you're working. Easily communicate with your contacts anywhere in the world on their mobile or desktop app with VoIP calling.

What is your favorite aspect of this product?

TeamViewer Meeting installs on your desktop computer and cell phone so you can easily access your contacts and make face-to-face video and VoIP calls in HD, plus send instant chat messages with your coworkers or your entire team, schedule group meetings (up to 300 participants), screen share and record meetings, and all the essential meeting tools you need to securely.

What do you dislike most about this product?

Poor connectivity on the app over the phone has trouble logging in and disconnects. Needs to update to get all the features, and not everyone has heard of it, and to keep in mind some UI improvements are needed.

What recommendations would you give to someone considering this product?

Share end-to-end encrypted files with your contacts. This way no one will be able to see the transferred data. Not even TeamViewer. Available as a standalone app for computers and mobile, TeamViewer Meeting is now fully integrated into TeamViewer so teams can work remotely and collaborate with each other closely, from anywhere, anytime. Small and large businesses love TeamViewer Meeting for its ease of use, no training required installation and securely encrypted meeting environment. TeamViewer Meeting works with your team's workflow to improve daily processes and productivity, so you can collaborate securely and reliably with your teams and

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Saves Time
  • Respectful
  • Helps Innovate
  • Reliable

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

All features are self-explanatory

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting keeps you connected with your contacts and teams through secure video and VoIP video conferencing, instant chat, screen sharing and more across all devices and platforms, wherever you meet. Installs on your desktop computer or cell phone for quick access to all your TeamViewer contacts, enabling face-to-face HD VoIP video and audio calls, instant chat messages with your co-workers or your entire team, scheduled group meetings.

What is your favorite aspect of this product?

Desktop screen sharing and session recording - all the essential meeting tools to securely collaborate with your teams and clients, from anywhere, anytime. Keep your video conferences truly private. Rely on end-to-end encryption and other security features. Share end-to-end encrypted files with your contacts. This way, no one can see the data in transit. Staying connected and collaborating closely with your teams while working remotely is easy with TeamViewer Meeting. Keep everyone informed no matter where they're working with on-the-go meetings or scheduled calls for team updates.

What do you dislike most about this product?

May feel like the product is still in development and/or introduction stages, but has the potential to grow, there were no error messages when searching for non-existent users in my contact list. I was expecting a message stating that no contacts were found.

What recommendations would you give to someone considering this product?

Available as a standalone desktop and mobile app, TeamViewer Meeting now integrates seamlessly with TeamViewer, allowing teams to work remotely and collaborate closely from anywhere, anytime. Small and large businesses love TeamViewer Meeting for its ease of use, no training required deployment and securely encrypted meeting environment. TeamViewer Meeting works with your team's workflow to improve daily processes and productivity, so you can collaborate securely and reliably with your teams and customers around the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Most Popular TeamViewer Comparisons