What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer won the following awards in the Remote Support category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Fair
  • Acts with Integrity
  • Friendly Negotiation

Feature Ratings

Average 84

Remote Control

90

Remote Support

88

Attended and Unattended Remote Access

85

Discovery

80

Role-Based Access Controls

78

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of IT Administration

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

Product Strategy and Rate of Improvement

77

Ease of Customization

77

TeamViewer Reviews

Robert S.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

The best option for remote work and assistance

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting and similar programs make it simple to give and take control and work together. It saves time and money for IT support staff to not have to travel to the site of a problem in order to fix it, making remote access a priceless tool.

What is your favorite aspect of this product?

TeamViewer is one of the most popular conferencing programs currently available because it is compatible with both offline and online platforms, making it easy to send and receive data and to remotely control another computer.

What do you dislike most about this product?

When compared to contemporary options, I believe TeamViewer's design to be obsolete. While Chrome Remote Desktop is convenient for quick remote sessions, Parsec is more suited to complex tasks due to its robust shortcuts for keyboards and multi-monitor support, features that have proven problematic for TeamViewer in the past.

What recommendations would you give to someone considering this product?

No longer do I need to lug around a bulky desktop or laptop computer just to get to my important files and information. Thanks to TeamViewer's user-friendly interface, I never have to worry about missing out on crucial data while I'm away from my work.

Pros

  • Enables Productivity
  • Efficient Service
  • Over Delivered
  • Helps Innovate

Anton K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best remote access software in the market

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

The convenience of being able to fix my clients' issues from anywhere in the world by simply taking control of their computer remotely via a remote access service. Besides the extra safety measures that having a login ID and password provides.

What is your favorite aspect of this product?

The simplicity with which I may assume remote control of my coworkers' systems and assist them in troubleshooting. TV facilitates easy remote troubleshooting.

What do you dislike most about this product?

Authentication system. Recently, the app has been insisting that users "login" to their website, which is problematic because previous attempts to do so typically failed. Working without needing to log in would be convenient.

What recommendations would you give to someone considering this product?

Helping out your team when you can't be there physically. The ability to fix problems from a distance is brilliantly easy and saves time and effort.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Security Protects

John B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

I like and trust TeamViewer for remote access

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Since its inception, I've relied on TeamViewer since it provides everything I need to share files, desktops, and screens remotely from anywhere in the world, both professionally and personally. My TeamViewer is compatible with a wide range of devices and operating systems, and it features an auto-connect feature and account registration.

What is your favorite aspect of this product?

When it comes to remote access programs, I highly recommend TeamViewer. If you're only one person, the free edition of this program is great. What I like best about it is that we can take over one other's computers remotely and perform tasks like installing software, fixing technical issues, etc.

What do you dislike most about this product?

It is the obligation of the authorizing user to take all necessary steps to protect the confidentiality and integrity of the authorized party's data. One potential improvement would be to improve the quality of the final report given to both consumers.

What recommendations would you give to someone considering this product?

TeamViewer is installed on all of my devices, and I've registered my account with the service so that I can access them from anywhere at any time. The workplace environment is ideal for using LAN networks.

Pros

  • Helps Innovate
  • Reliable
  • Transparent
  • Continually Improving Product

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