What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer won the following awards in the Remote Support category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Fair
  • Acts with Integrity
  • Friendly Negotiation

Feature Ratings

Average 84

Remote Control

90

Remote Support

88

Attended and Unattended Remote Access

85

Discovery

80

Role-Based Access Controls

78

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of IT Administration

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

Product Strategy and Rate of Improvement

77

Ease of Customization

77

TeamViewer Reviews

william m.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

easy to use and great tool for it support

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

in my carrer i used team viewer and SCCM for remote support , and team viewer is just a better program for any remote support in it

What is your favorite aspect of this product?

how easy it is to use , and how intuitive it is for someone to use ( user and it support ) with great fonction

What do you dislike most about this product?

i think the part i hate the most is just related with the company i work for where sometime user pc are not present when i want to connect to it

What recommendations would you give to someone considering this product?

that if you are doiing any it support related work , this tool is great

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Shivam J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Best for smooth remote access & control.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

I had used Teamviewer and had a unique experience of unattended access to wrote devices, enabling to connect without the need for someone on the other end to grant permission. This helped me access laptop when the user was not physically present.

What is your favorite aspect of this product?

My favorite part is that it has robust support for multiple monitors. I could view & control remote systems with multiple displays seamlessly, enhancing the remote work experience for those using dual or extended monitor setups.

What do you dislike most about this product?

Sometimes it lags during wrote sessions that leads to drop sessions. Also, It needs regular updates.

What recommendations would you give to someone considering this product?

I would recommend this product the remote access because it has some unique features like unattended access and other and is very easy to use. The access can be very stable for a long period of time. Therefore, I would recommend this product.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Joe M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Perfect product to connect remotely!

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer is faster than other similar products. As I used many remote desktop connection software before, TeamViewer has a very strong functionality and stability during the connections. Furthermore TeamViewer is a global leadership in remote connectivity makes it better suited to provide flexible solutions for businesses than free TeamViewer alternatives. Unlike some competitors, TeamViewer is compatible across platforms:from PC to PC, mobile to PC, PC to mobile, or mobile to mobile, even it works normally on Mac devices.

What is your favorite aspect of this product?

Personally, as I use this software on a daily basis, I see that it's one of the most efficient and effective application that a company can have to use remote connections and access to employees laptops to help them and do the necessary troubleshoot without facing any issues. My favorite aspect of this product is how it is fast and stable to connect to user's machines and how can I see all monitors at the same time when they are properly connected to the user's computer.

What do you dislike most about this product?

Few times, Customer service for TeamViewer is slow. Users who require assistance using the platform or who have inquiries regarding their subscriptions may run into issues and slowness with their connections as a result. I personally faced sometimes connection issues due to problem from the main server of TeamViewer, in that I couldn't connect to the user's laptops/desktops/mobiles.

What recommendations would you give to someone considering this product?

Overall, I would rate the solution a nine out of ten. This is a great product for remote access and communication since it's very reliable and stable most of the time. The person should check also the plans and prices according the number of users in his/her company. It's important to understand all aspects thoroughly before connecting with clients to explain the configuration complexities. I highly recommend this solution to others who are interested in using it. TeamViewer is one of the best Remote tools available in the IT market!

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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