TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Dennis N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product to try

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

There is no difference with other products

What is your favorite aspect of this product?

No favorite part, but whole product is good

What do you dislike most about this product?

I dislike none

What recommendations would you give to someone considering this product?

It's a good product to go for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Good real-time communication tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

something that differentiates this service is that it is basically a communication system of the TeamViewer platform, but that brings together the best of the best video conferencing applications on the market, and takes advantage of these systems to improve business efficiencies through quality and efficiency in terms of to conferences remotely, it is also quite easy to implement in the organization, which in the end will not be large investments to implement it

What is your favorite aspect of this product?

What I like the most is its ability to store considerable amounts of video in case of making recordings of video calls, and its interface is so easy to access that even a person who is not an expert in this type of tool can use it. with systems that are understandable and that will adapt well to organizations, as well as the ability of this tool to connect with larger amounts of users than others

What do you dislike most about this product?

There is nothing that I consider negative about the tool, it is quite efficient in terms of connection capabilities in real time through videos, so since we began to implement it in the company I have not had any problems

What recommendations would you give to someone considering this product?

My recommendation is to use this type of system to unify the team, allow wherever they are to be part of the decisions and processes without limitations of being in another city or not having the opportunity, it is one of the best tools of its kind

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gatitu M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

A Multi-purpose Conference Software

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting is not only good in Video conferencing but also makes it easy to make VoIP calls. In addition, it enhances collaboration by offering features such as chat and screen sharing. It is the best I have used given it's price point.

What is your favorite aspect of this product?

I like the HD quality of Sound abd Video I like that TeamViewer Meeting makes collaboration easy thanks for screen sharing and chat features. I like the easy controls and a well outlaid dashboard. Finally, all communications are secure which is a plus.

What do you dislike most about this product?

There is everything to smile about when using TeamViewer Meeting. No complaints.

What recommendations would you give to someone considering this product?

I'm recommending TeamViewer Meeting after using it for over 4 years successfully. It is affordable and very capable more so when it comes to video conferencing and making VoIP calls. It enhances collaboration as well.

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Altruistic

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