TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Madeline R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The Best Online Meeting Software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

I particularly like TeamViewer Meeting's teams conferencing feature, that allows people to arrange conferences with a huge number of people. It has reduced myself and my team a significant amount of time, allowing us to boost our output. TeamViewer software made it extremely easy to connect and have conferences.

What is your favorite aspect of this product?

I typically prefer TeamViewer to address problems at our company. Since we mostly do group meetings through TeamViewer Meeting, this enables us to successfully cooperate. It's highly user-friendly and simple to use. Its audio/video quality is excellent during meetings.

What do you dislike most about this product?

The major weakness of TeamViewer Meetings seems to be that we must continually upgrade it in order to enjoy most of its possibilities. It typically connects to many systems. If linked to mobile internet, it will take a substantial quantity of data.

What recommendations would you give to someone considering this product?

I can fully recommend it to everyone since it is an excellent virtual meeting tool with a wealth of features. Therefore, with Covid, my coworkers & I work remotely and like it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

TeamViewer is amazing for remote access.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jason T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Teamviewer delivers good quality remote operations

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

With each new update teamviewer shows constant improvements, not only adding more stability to the video quality, but also at the configuration level, since there are now higher resolution rates to choose from, which allows us to work comfortably regardless of the amount of bandwidth we are using.

What is your favorite aspect of this product?

Teamviewer is mostly focused on improving the experience of working remotely on a computer, but it can also be used to work more complexly by using the software's own functions for group meetings, either to make sharing information from the platform much easier, or to explain a work-related topic to several people

What do you dislike most about this product?

Apart from the fact that teamviewer sometimes freezes and we have to restart it in order to continue working, there have been no other issues that have prevented us from managing it properly. This seems to be mostly because some of the computers we use for work do not meet enough requirements to maintain a stable management.

What recommendations would you give to someone considering this product?

We recommend the use of a service such as teamviewer to work with maintenance, as it is essential if the management is handled remotely, so that customers remain confident with the mechanics that this type of program represents, usually in the area of technical maintenance, or simply to work remotely due to problems with the layout.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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