TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Mohsin K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The most secure and reliable meeting platform.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Of course, video/audio call is crystal clear which gives me an HD experience. This solution is available on almost all platforms like Windows, Mac, Linux, Chrome OS, Android, iOS, and Raspberry Pi. The most essential and likeable feature is strong security and privacy, making this platform reliable and trustworthy. Just because the TeamViewer Meeting platform has built-in and optional security features like end-to-end encryptions for unbreachable privacy and no wonder it came from the world's known and trusted remote sharing platform "TeamViewer". In this app, more than 300 participants can join for meetings. So, I like this app so much.

What is your favorite aspect of this product?

UI/UX is so clean and super user-friendly. Just in one click, start meeting, invite for a meeting, share screen, record meeting, transfer file, 1x1 chat/group chat, VOIP call, and many more features. Two-factor validation guarantees the extra security design that any rethinks didn't get access to. The mobile/ iPad application is very essential for me, especially the iPad application which is handy and screen size is also moderate. There is no limitation irrespective of platform, all platforms have almost the same set of features. The technical support is also great because during this pandemic time their support team is working full-fledged.

What do you dislike most about this product?

I did not find any critical issue, so there is no complaint or dislike from my end. It is working perfectly fine for me. I would request the TeamViewer team to work on-call quality if internet bandwidth is low. At least audio quality should not get dorp. Except for this single issue, this application is working as expected. It doesn't work through the proxy servers and already mentioned lag in file transfer when file size is big. There was a speed issue while transferring the large files over it. It sometimes freezes when pc is idle.

What recommendations would you give to someone considering this product?

If someone is looking for most secure platform for online/virtual communication then without any doubt please go for TeamViewer meeting. Along with multi-platform support this platform is available in most of the language which breaks geographical barrier.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Warren R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

TeamViewer Is The Perfect Remote Desktop Software

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer has a mobile App and can be access from any device

What is your favorite aspect of this product?

I like that TeamViewer Meeting is not limited to it's user-friendly UI, video conferencing, remote desktop while conference, VoIP calls and Instant Messaging features but also it's simple yet secured platform for discussing business. Super friendly support and most of all you could share files and documents while conference call.

What do you dislike most about this product?

There is nothing about TeamViewer that i dislike at the moment it is a great software that can be used for business or personal

What recommendations would you give to someone considering this product?

I highly recommend this software as it gives you full access to your remote PC and you are able to use the software from any device wether PC, Laptop, Tablet or Mobile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rodrigo R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

You should have stayed only on the Remote Support.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It is awesome to use the Remote Control Feature.

What is your favorite aspect of this product?

Remote Control

What do you dislike most about this product?

It is just for remote control.

What recommendations would you give to someone considering this product?

Contact people that use the paid version, as see what they have to say.

Pros

  • Security Protects
  • Reliable
  • Unique Features
  • Performance Enhancing

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