TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Renate Stefania L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

TeamViewer meetings transcend distance boundaries

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

We just love it since user have a vast display that offers various types of offerings like conversation, calls, or teleconferencing, and they accomplish one's communication goals very good, and it performs an important function in our corporation, unlike other product it has same features but are all contained in one screen.

What is your favorite aspect of this product?

What I enjoyed best about this software was how little I had to do. I would have to provide the password to the technician who was attempting to repair my computer. He took care of the rest. I am fortunate to receive real-time communications from him, informing me of what I had to perform. I could also observe what he's working on my computer when he was repairing it. As a result, I learnt how to solve this myself in the future.

What do you dislike most about this product?

The smartphone app doesn't really display all of the available functions. This renders it tough for new people to utilize. Because there were no training tutorials in the smartphone app, I'm not confident whether I'm losing out with any functionality. Because this isn't widely used yet, I just had to ask prospective clients or teammates to install it first.

What recommendations would you give to someone considering this product?

I strongly recommend people using this software because it's not just user-friendly also dependable. Those interested in using it, though, should first experience the free app before moving towards the premium editions. Paid versions contain many more features than free ones.

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Client Friendly Policies

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

TeamViewer Meeting is an amazing meeting tool

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

By introducing the Meetings add-on to its collection, TeamViewer has developed a fantastic addition to its holdings that works flawlessly. It isn't the most common meeting software, but it does have the capability to really be. The number of features and add-ons is fantastic, and it includes everything one could possibly want for a high-quality meeting or conference.

What is your favorite aspect of this product?

We really like it since it has a wide range of services including chat, calls, or web conferencing and meeting, and they accomplish your conversation goals quite well. It has played a critical role in our business, unlike many software's that offer similar features but this seems to be a -stop-shop.

What do you dislike most about this product?

There are few elements that might be improved and enhanced, such as connecting time - it's an issue that requires a lot of time and can be bothersome occasionally. The other issue is file transmission, which is handled considerably better by the older TeamViewer.

What recommendations would you give to someone considering this product?

Generally, TeamViewer is just an excellent meeting software that helps users to coordinate and supervise small to large groups of participants simultaneously. It's a really solid and high-quality tool with several settings that everyone should try.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

Athena G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use remote control software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It is very easy to use for beginners. You can remotely control other computer as if you are sitting on that computer. File transfer, screen-sharing and instant chat messages are some of its good features. Very helpful user interference. You can guide the user over your phone to be connected. They work across every platform even on IOT devices. Free version is also available.

What is your favorite aspect of this product?

You can easily use it even if you are not a technophile. It is free for personal use but if you have a team you have to switch to premium. All versions are fully encrypted and safe to use. It has both features online conference and remote control software

What do you dislike most about this product?

It requires a lot of memory in the background or may crash other apps. The customer service is not very well. It’s a little bit expensive but the functions are good. Sometimes it operates very slowly. The updated version of TeamViewer has to be installed on every system in which you want to work.

What recommendations would you give to someone considering this product?

Recommended for its good features and qualities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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