TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Midori S.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Great quick to use tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Unlike other tools, this is a tool that is presented as an additional tool from the same company, from teamviewer, which means that it is a tool that is generally implemented by members of said tool, and facilitates interpersonal communications by medium of video calls

What is your favorite aspect of this product?

My favorite aspect would be that without a doubt it is a tool with a quite understandable aspect, from the desktop application to capabilities that are carried out in real time, such as chats and sharing documents, everything is done with the ability to serve and satisfy the professionals of these times

What do you dislike most about this product?

I am not aware of bad functionality of the tool so I consider it to be good

What recommendations would you give to someone considering this product?

I could recommend it because it is easy to use and implement also in comparison to others it allows multiple people to connect with the same quality and share any screen or message if you wish

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Diego Armando S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Open and effective communication tool at any time

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

This communication tool is simple and can be installed in the toolbar of your desktop and as an application of your mobile for a tablet, allowing you to have an open communication channel with a whole team at any time and in a specific place, this tool allows start instant meetings make calls and video calls and thus start chatting comfortably and safely with your team instantly anywhere obtaining better results

What is your favorite aspect of this product?

I like this tool because it allows in a simple way to have a more open communication with any member of a meeting, making face-to-face calls and video calls with your co-workers or a whole team, scheduling group meetings, sharing screens and recording meetings, all these essentials to deliver a high-quality meeting that you can safely collaborate with any team and clients at any place and at the right time

What do you dislike most about this product?

I like everything about this tool, I don't dislike anything because it is very useful and effective to carry out any type of meeting in an excellent and practical way

What recommendations would you give to someone considering this product?

I recommend this tool because it allows you to have a successful meeting at any time and anywhere in the world, taking into account that you can make calls, high-quality video calls allowing screen sharing where everyone on a team or clients can be face to face giving your opinion or important detail in each meeting

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Sofia R.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Solution tool with fast and secure remote access

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

this tool allows a fast and very secure remote solution to networks and computers, offering endless resources that are very useful for the user, this tool is divided into two important tabs, remote control and Meeting, in which you will have a password temporary that can be changed whenever they want, if you give the password to a colleague he can use your computer remotely

What is your favorite aspect of this product?

I like this tool because it is a comfortable way to use because of its fast way and access to remote control, in addition to being very safe also in networks, you can have different functions at hand by organizing groups of devices manually, through email, allowing meetings and provide an effective service in technical assistance

What do you dislike most about this product?

I like everything about this tool, there is nothing that I dislike

What recommendations would you give to someone considering this product?

I recommend this tool for its comfortable way of using it, giving fast and secure remote access anywhere, anytime, it maximizes productivity with solutions for immediate use in any videoconference

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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