TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Saves Time
  • Respectful
  • Helps Innovate
  • Reliable

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

All features are self-explanatory

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting keeps you connected with your contacts and teams through secure video and VoIP video conferencing, instant chat, screen sharing and more across all devices and platforms, wherever you meet. Installs on your desktop computer or cell phone for quick access to all your TeamViewer contacts, enabling face-to-face HD VoIP video and audio calls, instant chat messages with your co-workers or your entire team, scheduled group meetings.

What is your favorite aspect of this product?

Desktop screen sharing and session recording - all the essential meeting tools to securely collaborate with your teams and clients, from anywhere, anytime. Keep your video conferences truly private. Rely on end-to-end encryption and other security features. Share end-to-end encrypted files with your contacts. This way, no one can see the data in transit. Staying connected and collaborating closely with your teams while working remotely is easy with TeamViewer Meeting. Keep everyone informed no matter where they're working with on-the-go meetings or scheduled calls for team updates.

What do you dislike most about this product?

May feel like the product is still in development and/or introduction stages, but has the potential to grow, there were no error messages when searching for non-existent users in my contact list. I was expecting a message stating that no contacts were found.

What recommendations would you give to someone considering this product?

Available as a standalone desktop and mobile app, TeamViewer Meeting now integrates seamlessly with TeamViewer, allowing teams to work remotely and collaborate closely from anywhere, anytime. Small and large businesses love TeamViewer Meeting for its ease of use, no training required deployment and securely encrypted meeting environment. TeamViewer Meeting works with your team's workflow to improve daily processes and productivity, so you can collaborate securely and reliably with your teams and customers around the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Cameron C.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent System for Large Corporate Conferencing

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Allocates robust web conferencing tools for all sorts of corporations.

What is your favorite aspect of this product?

TeamViewer Meeting enables me to get in touch with my colleagues rapidly even when we do not share contacts through corporate channels. It reduced commute fee by enhancing online meetings.

What do you dislike most about this product?

I like all aspects on this program, although I didn’t like the mobile interface, but I am pretty perfect with my PC versions.

What recommendations would you give to someone considering this product?

TeamViewer Meeting is a great solution for everyone looking to eradicate traditional meetings which are not only pricey but time consuming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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