TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Michael C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

4K video and ample security

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting allows for simple one-to-one chat sessions, group calls, and webinars from both internal and external participants alike. We are able to control meetings through a simple, easy to use interface and meeting invites easily integrate with my calendar

What is your favorite aspect of this product?

It allows team meetings to take place via a in-room touch panel and has options for instant content sharing. The support for screen sharing empowers our global teams to be more connected, productive and engaged

What do you dislike most about this product?

Its better to host and join meetings with a browser rather than the mobile app because the app can lag at times especially when screen sharing with a big number of participants

What recommendations would you give to someone considering this product?

The main thing that TeamViewer Meeting has going for it is that it’s extremely easy to use. It also has a fun vibe that may appeal to many users and it does allow unlimited number of meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eliana J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

TeamViewer Meeting Is the Best for Online Meetings

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting has perfect video resolution, which differentiates it from other similar products. TeamViewer Meeting has impressive features.

What is your favorite aspect of this product?

This is the most affordable screen sharing and video conferencing software. It has great capabilities that makes communications easier. It provides a variety of multiple conferencing solutions.

What do you dislike most about this product?

It requires superfast internet to use convenient. However, it is a reliable video conferencing software to use.

What recommendations would you give to someone considering this product?

I highly recommend this software. I am sure Teamviewer will never disappoint you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Estefany P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Secure video conferencing anywhere

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting keeps you connected with your contacts and teams through video conferencing and VoIP calls, instant chat, screen sharing and more across devices and platforms, anywhere. Where security and team collaboration come together, for meetings anywhere, wherever you're working. Easily communicate with your contacts anywhere in the world on their mobile or desktop app with VoIP calling.

What is your favorite aspect of this product?

TeamViewer Meeting installs on your desktop computer and cell phone so you can easily access your contacts and make face-to-face video and VoIP calls in HD, plus send instant chat messages with your coworkers or your entire team, schedule group meetings (up to 300 participants), screen share and record meetings, and all the essential meeting tools you need to securely.

What do you dislike most about this product?

Poor connectivity on the app over the phone has trouble logging in and disconnects. Needs to update to get all the features, and not everyone has heard of it, and to keep in mind some UI improvements are needed.

What recommendations would you give to someone considering this product?

Share end-to-end encrypted files with your contacts. This way no one will be able to see the transferred data. Not even TeamViewer. Available as a standalone app for computers and mobile, TeamViewer Meeting is now fully integrated into TeamViewer so teams can work remotely and collaborate with each other closely, from anywhere, anytime. Small and large businesses love TeamViewer Meeting for its ease of use, no training required installation and securely encrypted meeting environment. TeamViewer Meeting works with your team's workflow to improve daily processes and productivity, so you can collaborate securely and reliably with your teams and

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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