TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Nadiya N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, but not the highest quality

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

Almost all are the same

What is your favorite aspect of this product?

File transfer

What do you dislike most about this product?

Instant messaging

What recommendations would you give to someone considering this product?

I will recommend to check different options

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Reliable

Cons

  • Commodity Features

Nelson F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Video and audio interconnections

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

It is a tool that can be implemented both for customer service and for procedures even more related to teamwork. It seems to me that it differs mainly in that it is very easy to become familiar with it and make it part of the company.

What is your favorite aspect of this product?

The quality is quite high when they constantly communicate with this type of system. What I like is that access is quite easy and although there have been changes in recent years, there have been changes and improvements that increase efficiency in sharing screens and further

What do you dislike most about this product?

I have no criticism, I have considered this system as one of the most complete and easiest

What recommendations would you give to someone considering this product?

I like it because its functions are usually quite efficient and capable of solving communication problems

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Holly S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great software.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I have chosen TeamViewer to permanently monitor our developers and make them work at their best, it also allows us to technically assist other departments without the need for physical presence.

What is your favorite aspect of this product?

It has an attractive interface that makes it easy to use. It allows me to share documents in an encrypted and secure way. The connection is always stable and without latency.

What do you dislike most about this product?

I have no complaints about this software.

What recommendations would you give to someone considering this product?

I recommend trying the free version to see if it is the right tool for your company.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

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