TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Reviews

Victor M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Connect to the world with Teamviewer.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

1. I have improved teamwork and maximized profits and workflow. 2. Create project collaborations and share relevant information to execute tasks through chat or video calls. 3. Create a team or individual meetings for free.

What is your favorite aspect of this product?

It is one of the best solutions to create virtual collaborations from anywhere; through this tool, we can make meetings as if we were in the same place, it allows us to share screen and essential information with clients or teams and create a busy office, with modern spaces and completely personalized.

What do you dislike most about this product?

Nothing I dislike, we work excellently remotely; we can hold meetings any day of the week and find out how the company's projects, tasks and objectives are going. Using this tool, working online is much more fun.

What recommendations would you give to someone considering this product?

This tool is very useful for those who need to remotely access computers, servers or equipment anywhere in the world. It also offers advanced security tools to protect data and information. In addition, it offers us free software for personal use.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shanique G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Software To Accommodate Large Members

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

With TeamViewer it is so easy to setup meetings and deliver my ideas like we are in the same room and discussing everything in a single place with high security. I can easily share files in real-time with my team members. TeamViewer offers a lot of very user-friendly features and it allows us to have secure video conferencing with good sound quality, it also has the ability of VoIP calls, real-time messaging, and screen sharing, which makes work much easier.

What is your favorite aspect of this product?

I like that TeamViewer is easy to set up and manage video meetings, I like that i can move sensitive or confidential information within the application. TeamViewer is secure for using confidential data or information and all the features are truly easy to use for everyone. I like its screen sharing feature that allows everyone in the meeting to share their screen and discuss it efficiently. It is easy to use for even novices and the joining of meetings is incredibly easy.

What do you dislike most about this product?

There is nothing about TeamViewer that I dislike

What recommendations would you give to someone considering this product?

I highly recommend this software for meeting as it can accommodate more than 300 people without affecting the quality of the meeting in both audio and video. It saves a lot of money and effort by arranging meetings online and provides you with an incredibly high-security place so you can share files in real-time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stefania L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Platform to start online meetings

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

This software has helped us unify communication in our company at an affordable price, where we can create unlimited audio and video conferences; we can also enable free calls with our sales team through multiple communication channels, restricting distractions with other departments.

What is your favorite aspect of this product?

This tool allows us to start online video conferences where we can capture every detail with excellent clarity in the meetings, it has a business instant messaging where we can share information and files all within the same software.

What do you dislike most about this product?

Is our cloud-based online phone where we can save any file and activity of every piece of information shared in meetings, it also adapts to how businesses work by providing intuitive collaboration tools across multiple communication channels, So there are no features to dislike about this system.

What recommendations would you give to someone considering this product?

I would certainly recommend it for managing remote meetings and for keeping the whole team up to date on what is happening in the company and how each project that is being executed is evolving.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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