TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Reviews

Simon M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Impressive Software

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer stands out for its ease of use, high performance, and cross-platform support, which makes remote access and troubleshooting straightforward regardless of the operating system.

What is your favorite aspect of this product?

My favorite aspect of TeamViewer is its seamless connection setup and high-quality remote access, which allows for smooth and effective remote troubleshooting.

What do you dislike most about this product?

The cost can be a concern, particularly for smaller teams or organizations, as it tends to be on the pricier side compared to some other remote access tools.

What recommendations would you give to someone considering this product?

For those considering TeamViewer, it's ideal if you need a robust, cross-platform remote access solution with reliable performance. Ensure it fits within your budget and assess if its advanced features align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ayman A.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It's easy to use and have has a great user interfaces

What is your favorite aspect of this product?

It takes less time to get used to it

What do you dislike most about this product?

It isn't good with integrations

What recommendations would you give to someone considering this product?

Great recommended

Pros

  • Performance Enhancing
  • Saves Time
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Under Delivered
  • Leverages Incumbent Status

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, and good

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer Remote stands out from other remote access and support tools in several ways: Cross-Platform Compatibility: TeamViewer supports a wide range of operating systems and devices, including Windows, macOS, Linux, iOS, and Android, allowing seamless access and control across different platforms. Ease of Use: It offers a user-friendly interface and requires minimal setup. Users can start a remote session quickly without complex configurations. Strong Security Features: TeamViewer includes end-to-end encryption, two-factor authentication, and other security measures to protect remote sessions and data.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of TeamViewer Remote, it would probably be its cross-platform compatibility. Being able to seamlessly connect and manage devices across various operating systems and devices really sets it apart. This versatility is incredibly useful for supporting diverse environments and ensuring that users can access and control their systems no matter what device they’re using.

What do you dislike most about this product?

One common drawback that users often mention about TeamViewer is its cost. While it offers a lot of features, its pricing can be on the higher side compared to some other remote access solutions, especially for individuals or small businesses. Additionally, the free version is somewhat limited and may not meet the needs of users looking for more advanced features or broader functionality. Another potential issue is that some users find the user interface to be a bit cluttered or complex, especially when trying to navigate through all the available options and settings.

What recommendations would you give to someone considering this product?

If you’re considering TeamViewer Remote, here are a few recommendations: Evaluate Your Needs: Determine what features are most important for you—whether it's cross-platform compatibility, advanced security features, or remote management capabilities. This will help you assess if TeamViewer meets your specific requirements. Try the Free Version: If you’re an individual or a small business, start with the free version to get a feel for the interface and basic functionality. This can help you understand if the product suits your needs before committing to a paid plan.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

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