TeamViewer Customer Reviews 2024

TeamViewer

8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Keyboard Mouse Control

Video Conferencing

Virtual Whiteboard

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

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Remote Support

Score 8.9

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TeamViewer Videos

TeamViewer Reviews

Agil G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Security is top notch, however there's a room for

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

Ease of use and unique user interface

What is your favorite aspect of this product?

It's secure to use

What do you dislike most about this product?

Glitches happen from time to time

What recommendations would you give to someone considering this product?

Do not use it for critical meetings

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Performance Enhancing

Cons

Less Reliable
Less Effective Service
Less Inspiring

Sujeet Singh V.

Role: Vendor Management
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Best user interface with minimum lag in collaborat

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

User interface is better & minimal lag has been observed while collaborating online

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Sometimes call get disconnected in between

What recommendations would you give to someone considering this product?

Best user interface

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Carissa M.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

A Software That Expanded it's Functionality!

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

I love that it can support even the mobile and IoT devices! I think that one's genius!

What is your favorite aspect of this product?

I like the fact that if I requested on something, the response would be as quick as a flash! I wouldn't have to wait that long and that there is a notification right even before it happened so you'd be prepared right even before the access to your own PC happens and the digital check ins!

What do you dislike most about this product?

There is nothing that I could think of so far.

What recommendations would you give to someone considering this product?

If you would like to stay productive and focus your team in digitalization while checking in with them, or if they would ever be needing support from anyone anytime, anywhere, TeamViewer is definitely a must have! And because it has firewall, you'll be sure that any files transferred are safe and secured!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

TeamViewer

What is TeamViewer?

Company Details

Need Assistance?

Awards & Recognition

TeamViewer Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Video Conferencing Interactive video conferencing using a webcam

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Agil G.

Security is top notch, however there's a room for

Likeliness to Recommend

Pros

Cons

Sujeet Singh V.

Best user interface with minimum lag in collaborat

Likeliness to Recommend

Pros

Carissa M.

A Software That Expanded it's Functionality!

Likeliness to Recommend

Pros

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Zoom

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GoTo Meeting

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1
Since last award

Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Keyboard Mouse Control

Video Conferencing

Virtual Whiteboard

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization