TeamViewer Customer Reviews 2024

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Riya T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Amazing Remote Access Solution

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Option to opt for either random or permanent password for security mesaures.

What is your favorite aspect of this product?

Helps the team to connect and collaborate seamlessly and quickly.

What do you dislike most about this product?

Sometimes, TeamViewer does not support remote control but only screen-sharing with a certain range of devices and operating systems in general.

What recommendations would you give to someone considering this product?

If you are only concerned with screen-sharing and remote access then this is a great option.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Farjana Y.

Role: Student Academic
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2023

Amazing Application!

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer is a remote support, remote access & online meetings management software that supports remote computer restart; that's the main difference from similar products.

What is your favorite aspect of this product?

My favorite aspect about TeamViewer is secure, and feature-rich.

What do you dislike most about this product?

So far, nothing that I dislike.

What recommendations would you give to someone considering this product?

Trust me and try it. You will love it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rishabh C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great platform for collaboration

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting is a popular online collaboration and video conferencing platform. It is intuitive and easy to use, even for first-time users. The platform has a simple interface and requires no additional software to be installed. It allows participants to share their screens, making it easy to collaborate on documents, presentations, and other projects.

What is your favorite aspect of this product?

TeamViewer Meeting offers high-quality video conferencing capabilities that allow teams to connect with each other from anywhere in the world. The platform allows users to record their meetings, making it easy to review important information or share it with team members who were unable to attend. It integrates with other popular productivity tools, such as Microsoft Office, making it easy to collaborate on projects and share files.

What do you dislike most about this product?

TeamViewer Meeting can be expensive, especially for larger organizations that require multiple licenses. The free version of TeamViewer Meeting has limitations, such as a maximum meeting duration of 60 minutes and a limit of 5 meeting participants. Since It is an online platform, it requires a stable internet connection. Poor internet connectivity can result in a subpar user experience. Users must have a compatible operating system and up-to-date software to run TeamViewer Meeting effectively. This can be a challenge for organizations with older hardware or software.

What recommendations would you give to someone considering this product?

The platform is built with security in mind, and all communication is encrypted to ensure the safety of sensitive information. Customization options include branding, user management, and access control. Its ease of use, screen sharing capabilities, video conferencing, recording, integration with other tools, security features, and customization options make it an excellent choice for teams looking to improve their productivity and collaboration.

Pros

Enables Productivity
Altruistic
Appreciates Incumbent Status
Helps Innovate

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Riya T.

Amazing Remote Access Solution

Likeliness to Recommend

Pros

Farjana Y.

Amazing Application!

Likeliness to Recommend

Pros

Rishabh C.

Great platform for collaboration

Likeliness to Recommend

Pros

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Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization