What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Raghavendra H.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
A reliable and useful remote control tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer we do not need to travel to each location to diagnose a computer and IT staff can provide efficient service, since we can interact with a computer or laptop remotely.
What is your favorite aspect of this product?
TeamViewer is a secure platform, so there is confidence that our information will not be intercepted by third parties.
What do you dislike most about this product?
It can provide both users a full report at the end of the session of what all has been done.
What recommendations would you give to someone considering this product?
The remote desktop is on top that provides technical support, which means that a technical person not physically present can access the computer to troubleshoot and it provides reliable and secure remote connectivity.
Pros
- Effective Service
- Client Friendly Policies
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.
Mohit A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Best Tool For Giving Remote Support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Teamviewer works very flawlessly without any lag. we can provide support or access the remote system from any location at any time. It is totally superb and insane.
What is your favorite aspect of this product?
Transferring important data from one system to another system with full security within very little time. It is very simple and easy to operate.
What do you dislike most about this product?
Sometimes disconnects when bandwidth is low.
What recommendations would you give to someone considering this product?
Always recommended especially for IT support departments, It helps in resolving lots of issues.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Olga W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
The Remote Control Wizardry
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
What sets it apart is the seamless integration of remote control, file transfer, and video conferencing
What is your favorite aspect of this product?
The remote control functionality is an absolute wizardry moment. The ability to take control, share screens, and collaborate in real-time makes it a superhero cape for IT support and collaborative projects alike.
What do you dislike most about this product?
The occasional connection hiccup during intense sessions. While it's rare, a smoother experience during high-stakes moments would be the cherry on top
What recommendations would you give to someone considering this product?
For those considering TeamViewer, my advice is to embrace its superhero capabilities fully.
Pros
- Efficient Service
- Saves Time
- Transparent
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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