What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Effective Service
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Network Management
Discovery
Process Automation
Endpoint Backup
Patch Management
Remote Control
Anti Malware Signature Detection
Support for IoT Devices
Real User Monitoring
Ransomware Recovery and Removal
Remote NOC, SOC, Helpdesk Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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TeamViewer Reviews
Mukesh K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Need a Product like that
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
To connect to Remote Desktop when you are not in the same network with it.
What is your favorite aspect of this product?
TeamViewer Remote offers secure, efficient, and easy-to-use features designed to catapult your productivity and increase customer satisfaction.
What do you dislike most about this product?
I don't have such dislike but there always a room for improvement.
What recommendations would you give to someone considering this product?
They should give it a shot and decide for themselves.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Martín Santiago M.
- Role: Finance
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2024
Powerful remote access tool, overall pricey
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Its compatibility across devices and strong sense of security.
What is your favorite aspect of this product?
Cross-platform connectivity.
What do you dislike most about this product?
High pricing for small teams.
What recommendations would you give to someone considering this product?
Consider users and team size to justify the cost of licensing. I suggest to explore the free trial before committing to a subscription.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Stephen B.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted Nov 2024
It is a Good Tool, but Not Great.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is a good product, but it disappears into the background when compared to similar products available today.
What is your favorite aspect of this product?
It is very easy to implement.
What do you dislike most about this product?
The new platform is frustrating when trying to set up a remote session, but is more manageable over time.
What recommendations would you give to someone considering this product?
It won't hurt to give it a shot. It may be exactly what you are looking for.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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