What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 91%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Effective Service
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Network Management
Discovery
Process Automation
Endpoint Backup
Remote Control
Patch Management
Real User Monitoring
Anti Malware Signature Detection
Support for IoT Devices
Ransomware Recovery and Removal
Mobile Device Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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TeamViewer Reviews
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
One Of The Best Remote Access Tool
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
Ka Ho K T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Quick and easy connection.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Quick and easy connection, does a good job of allowing us to connect to other computers to access certain data, provides good computer-to-computer support. Integrates with other platforms like Avira Exchange Security, Cherwell Service Management, Jira, Microsoft Azure, Microsoft Outlook, Salesforce Service Cloud, ect.
What is your favorite aspect of this product?
I like it because it provides a secure connection to access certain data from one computer to another computer. . Audio/video quality is good. Screen sharing is fast, messaging and conference calls are easy.,
What do you dislike most about this product?
I am satisfied with the services offered by TeamViewer, it is a remote platform for secure connectivity.
What recommendations would you give to someone considering this product?
TeamViewer is recommended for small teams that want to manage daily remote support requests. It also offers other functionalities such as chat tools, file transfer and whiteboarding, remote audio and video, high definition VoIP and session recording.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Deana M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
Easy remote control from Mac to Windows
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
By installing TeamViewer, you can efficiently perform remote control of any PC. It does not require complicated operations and can be operated remotely by simply entering the access code, so even those unfamiliar with PCs can easily use it. You can work remotely without having to visit the customer for delivery and maintenance of your own products. If you don't understand when you have a question, you can see the screen by connecting remotely, which leads to a solution, so the maintenance cost is low.
What is your favorite aspect of this product?
Personal computers (Mac) and Windows office computers can be easily managed remotely. The operation is fast, and the remote control can be solved faster than you can explain in words. When I started working from home and had a problem with the office PC, I was able to solve the problem using TeamViewer the same day. Even working from home, the remote control is easy, so I was able to create the materials I plan to create internally at home.
What do you dislike most about this product?
The initial setup was a bit complicated, but I think there is no way to prevent unauthorized use. Since it is heavy, it may not work on a low spec or older computer.
What recommendations would you give to someone considering this product?
You can shorten the time by directly managing a computer that cannot be explained in words by logging on to the other party's computer. You can also solve computer problems by connecting with people who are familiar with TeamViewer. The merit of being able to access computers anywhere in the world is enormous.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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