TeamViewer Customer Reviews 2025 | SoftwareReviews

TeamViewer

Composite Score

8.9 /10

CX Score

9.2 /10

174 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 92%
Conflict Resolution:: 95%
Strategy & Innovation:: 91%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Network Management

Discovery

Process Automation

Endpoint Backup

Remote Control

Patch Management

Real User Monitoring

Anti Malware Signature Detection

Support for IoT Devices

Ransomware Recovery and Removal

Mobile Device Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer in this category (opens in a new tab)

Enterprise Mobile Management

Score 7.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Washington A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

The solution is easy to use, but still has a high.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

TeamViewer is simple to use, it's very feature-rich; but the price is still high for my company.

What is your favorite aspect of this product?

I like the ease of use and popularity of the tool.

What do you dislike most about this product?

Price is high for small businesses

What recommendations would you give to someone considering this product?

The solution is easy to use and very popular.

Pros

Effective Service
Caring
Saves Time
Acts with Integrity

Cons

Less Efficient Service
Less Productive
Commodity Features

Milijana C.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

TeamViewer is totally secure to connect remotely

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

You can connect all identified machines with one click, regardless of location and time, you can also transfer files directly, remote printing, chat, video call with other system, etc. In addition, I can see that all users that have been added to the system are instantly turned on or off. A great benefit of Teamviewer is that you can configure the screen quality to your or the client's liking.

What is your favorite aspect of this product?

Excellent, very solid program where you can access applications and systems remotely, but securely and seamlessly. I like its ability to duplicate the screen and transfer files. It is easy to use when and where I need it and is designed to provide connectivity between operating systems and devices. This cloud-based remote connectivity platform allows me to connect to any device, across multiple platforms, from anywhere, at any time.

What do you dislike most about this product?

The interface can be a little confusing at first, but with a little time invested any doubts or questions are overcome.

What recommendations would you give to someone considering this product?

TeamViewer is a useful remote management, control and help software, it has excellent efficiency and performance when it comes to bandwidth limitation. It is available for all platforms and can even be used from a mobile device. It comes with a wealth of screen sharing tools. You can also use remote control and file sharing, which is wonderful.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Effective Service

Jasveen Kaur K.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use, gets the job done

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It is very popular software for remote management, many people use it at personal level.

What is your favorite aspect of this product?

It helps remote manage your device very quickly. Works with multiple Operating Systems

What do you dislike most about this product?

It can get very slow sometimes even with a fast internet service

What recommendations would you give to someone considering this product?

For personal use it is probably the best software out there, for commercial use, get a detailed demo of all the features

Pros

Reliable
Appreciates Incumbent Status
Helps Innovate
Enables Productivity

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

TeamViewer Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love TeamViewer?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Washington A.

The solution is easy to use, but still has a high.

Likeliness to Recommend

Pros

Cons

Milijana C.

TeamViewer is totally secure to connect remotely

Likeliness to Recommend

Pros

Jasveen Kaur K.

Easy to use, gets the job done

Likeliness to Recommend

Pros

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Feature Ratings

Network Management

Discovery

Process Automation

Endpoint Backup

Remote Control

Patch Management

Real User Monitoring

Anti Malware Signature Detection

Support for IoT Devices

Ransomware Recovery and Removal

Mobile Device Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

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Ease of Customization