TeamViewer Logo Award Winner Product Badge
TeamViewer Logo Award Winner Product Badge
TeamViewer

TeamViewer

Composite Score
9.0 /10
CX Score
9.2 /10
TeamViewer
9.0 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

1% Negative
3% Neutral
96% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Network Management

86

Discovery

86

Process Automation

84

Patch Management

83

Endpoint Backup

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Ease of IT Administration

85

Quality of Features

84

Availability and Quality of Training

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of Customization

82

TeamViewer Reviews

Hüseyin A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Connect farthest to nearest.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It's pretty fast, especially rather than other apps. Easy to use, has data integrity. The encryption structure is quite successful. It provides the ease and simplicity of remote connection by managing all users with a single click, with or without easy use over mobile. Ability to take a one-to-one image without loss of image when working with more than one screen. That's why TeamViewer is top priority for me.

What is your favorite aspect of this product?

I work remotely for my job. Since I cannot carry the desktop computer in the company with me, thanks to teamviewer, I can connect remotely anywhere and anytime. I like many of its features such as the ability to share the screen as if working on a local machine, stable speed, and ease of use in multi-screen usage.

What do you dislike most about this product?

No matter how successful the application is, there are of course unsuccessful aspects. For example, when we connect to a machine via teamviewer, when a message is sent to the other party, the sound of the local computer is greatly reduced. Until then teamviewer will be closed and it will be fixed. I would like this issue fixed.

What recommendations would you give to someone considering this product?

If you are working remotely or providing remote support to your users, teamviewer is the application you are looking for. With its ease of use, even if the other user cannot connect to you, you can easily reconnect to your user by giving quick access after connecting once. File sharing is very successful, its speed is stable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Cons

  • Commodity Features
  • Less Generous
  • Leverages Incumbent Status

Norah J.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Excellent features.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I was able to permanently monitor dozens of remote employees and external partners of the organization using this simple but incredibly beneficial application. It allows you to attend to another workstation immediately without having to travel to where you are.

What is your favorite aspect of this product?

It is easy to use and has no latency, delays or interruptions. It provides encrypted connections, which guarantees the privacy of our data. I can manage multiple virtual machines and gadgets simultaneously as it is cross-platform.

What do you dislike most about this product?

I have no complaints about this software.

What recommendations would you give to someone considering this product?

This software is excellent for enabling remote work and enhancing other workplace collaboration solutions, so I highly suggest it.

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Acts with Integrity

Alvaro R.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Easy to use with any operating system

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

The most important difference with respect to other solutions, with a special focus on proper tools from operating systems, is the possibility of using TeamViewer in any operating system. In fact, you can install it on Linux, Mac, or Windows, and connect from any other system. With other solutions, such as VNC, you may need to perform a more complex installation or set up the tool with special features. Besides, it gives you full control of the system instead of opening a new session. On the other hand, you do not need to add a special rule to the firewall, since most of the firewalls recognize TeamViewer.

What is your favorite aspect of this product?

It is very easy to use it. You only have to install the product on the computers where you want to use it, open it and you can use it without problems. Moreover, I love the possibility of using the tool with different operating systems, since I may need to control different machines with different installations. You can also establish a general password and connect to a machine no matter if the machine has been rebooted. I love the fact of using the mouse as if I were in front of the machine. Another good feature is the possibility of copying and pasting text between machines using TeamViewer.

What do you dislike most about this product?

I have not been able to configure the tool using the command line in Linux. I have tried to use it several times in order to set up a general password, but this feature did not work for me. I have to go to the remote computer and set up the password. That is, I could not configure the tool remotely. On the other hand, TeamViewer allows you to use the tool for free for some time. But, if the tool detects that you are using it too much, then you can only open a session for a limited time. Sometimes, I have almost not used the tool, but I found that limitation. So, the tool should clearly warn you about the criteria used for such limitations

What recommendations would you give to someone considering this product?

I recommend setting up a fixed password in the first use of the application. Besides, the user should enable the tool to open when the remote system is started. Thus, you can connect to the remote system using the tool even if the system has been rebooted. Otherwise, TeamViewer uses a new password at each system restart. Please, remember using a secure password. I also recommend using TeamViewer with a good internet connection. Since the tool is using a lot of data, you may experience some difficulties when using the mouse and the remote desktop with slow connections or if you are using other applications demanding the network.

Pros

  • Enables Productivity
  • Unique Features
  • Reliable
  • Performance Enhancing

Cons

  • Vendor Friendly Policies

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