TeamViewer
9.0 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

92 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
2% Neutral
96% Positive

Pros

  • Effective Service
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Discovery

87

Network Management

86

Process Automation

85

Patch Management

84

Endpoint Backup

83

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

88

Ease of IT Administration

88

Usability and Intuitiveness

88

Availability and Quality of Training

86

Quality of Features

85

Product Strategy and Rate of Improvement

85

Vendor Support

84

Breadth of Features

84

Ease of Data Integration

84

Ease of Customization

83

TeamViewer Reviews

Haritha C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Awesome remote connecting software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

I have been using teamviewer for about three years.  In my company I’m working as a remote digital marketing executive,  so I need to collaborate actively and perfectly even if it is work at home.  I have tried too many software for remote accessing like this before.  Firstly I would like to say about the user interface of the teamviewer platform as it is very easy to handle for a child.  We can easily connect with another user with the help of a unique ID provided by the platform. It has all required features that needs to be included in a remote control platform.

What is your favorite aspect of this product?

• Remote Desktop: Access your computer from anywhere in the world. • Remote Access: Give or receive remote support without any headaches. • Secure Unattended Access: TeamViewer provides unattended access to your computer, even if it is turned off!

What do you dislike most about this product?

I am unable to find a mistake from this platform.  But being frank I would like to say that,  I just felt that the remote control might be bit slow in poor network when compared to  faster speed network.  I don’t know whether it’s a problem regarding my laptop or my network connection.  But it is very difficult to access somebody's desktop or devices when you are under a poor network because it’s lagging very well.

What recommendations would you give to someone considering this product?

You should have stable and fast internet connection.

Pros

  • Generous Negotitation
  • Transparent
  • Continually Improving Product
  • Reliable

Thuy N.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Very easy and friendly to use

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

TeamViewer is very easy to use. Even though I have little knowledge of technology, I can use TeamViewer right away when I first use it. It helps to solve my problem immediately when I am not in the office or when the technical supporting person is out of office.

What is your favorite aspect of this product?

The favorite aspect of TeamViewer is the speed. I can control the other computer from my computer very easily and quickly.

What do you dislike most about this product?

Maybe it is because every time I need to access to a computer, I need someone to open that computer and send me the code. It is very inconvenient for me. I do not know if TeamViewer development team can help the users to control the computer in a more active ways. For example, each computer has an unique code and we can use TeamViewer to access the computer right away with the right code.

What recommendations would you give to someone considering this product?

It is a good software to use and helps to solve many office problem, so please use it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Isaías P.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic product that makes your work easier!

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer te ofrece una sencilla instalación. Esto te ofrece la oportunidad de que personas que no tienen altos conocimientos en el sector de las tecnologías puedan usarlo sin ningún tipo de problema.

What is your favorite aspect of this product?

TeamViewer te ofrece una baja latencia y sencillez de uso. La gestión de conexiones mediante el registro de una cuenta personal es muy potente, lo cual facilita el acceso remoto a hosts. Y por supuesto, la versión gratuita es tremendamente productiva y eficiente.

What do you dislike most about this product?

TeamViewer a día de hoy no muestra ningún aspecto negativo que me afecte personalmente.

What recommendations would you give to someone considering this product?

TeamViewer te ofrece una facilidad que pocas aplicaciones de control remoto ofrecen. Sin duda alguna, la mayor de sus ventajas es la sencillez de uso junto a una buena interfaz gráfica que te hará sentir completamente inmerso en el host remoto como si de tu propio host se tratase.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features

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