What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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TeamViewer Reviews
Haritha C.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Awesome remote connecting software
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I have been using teamviewer for about three years. In my company I’m working as a remote digital marketing executive, so I need to collaborate actively and perfectly even if it is work at home. I have tried too many software for remote accessing like this before. Firstly I would like to say about the user interface of the teamviewer platform as it is very easy to handle for a child. We can easily connect with another user with the help of a unique ID provided by the platform. It has all required features that needs to be included in a remote control platform.
What is your favorite aspect of this product?
• Remote Desktop: Access your computer from anywhere in the world. • Remote Access: Give or receive remote support without any headaches. • Secure Unattended Access: TeamViewer provides unattended access to your computer, even if it is turned off!
What do you dislike most about this product?
I am unable to find a mistake from this platform. But being frank I would like to say that, I just felt that the remote control might be bit slow in poor network when compared to faster speed network. I don’t know whether it’s a problem regarding my laptop or my network connection. But it is very difficult to access somebody's desktop or devices when you are under a poor network because it’s lagging very well.
What recommendations would you give to someone considering this product?
You should have stable and fast internet connection.
Pros
- Generous Negotitation
- Transparent
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Thuy N.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2022
Very easy and friendly to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is very easy to use. Even though I have little knowledge of technology, I can use TeamViewer right away when I first use it. It helps to solve my problem immediately when I am not in the office or when the technical supporting person is out of office.
What is your favorite aspect of this product?
The favorite aspect of TeamViewer is the speed. I can control the other computer from my computer very easily and quickly.
What do you dislike most about this product?
Maybe it is because every time I need to access to a computer, I need someone to open that computer and send me the code. It is very inconvenient for me. I do not know if TeamViewer development team can help the users to control the computer in a more active ways. For example, each computer has an unique code and we can use TeamViewer to access the computer right away with the right code.
What recommendations would you give to someone considering this product?
It is a good software to use and helps to solve many office problem, so please use it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Isaías P.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Fantastic product that makes your work easier!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer te ofrece una sencilla instalación. Esto te ofrece la oportunidad de que personas que no tienen altos conocimientos en el sector de las tecnologías puedan usarlo sin ningún tipo de problema.
What is your favorite aspect of this product?
TeamViewer te ofrece una baja latencia y sencillez de uso. La gestión de conexiones mediante el registro de una cuenta personal es muy potente, lo cual facilita el acceso remoto a hosts. Y por supuesto, la versión gratuita es tremendamente productiva y eficiente.
What do you dislike most about this product?
TeamViewer a día de hoy no muestra ningún aspecto negativo que me afecte personalmente.
What recommendations would you give to someone considering this product?
TeamViewer te ofrece una facilidad que pocas aplicaciones de control remoto ofrecen. Sin duda alguna, la mayor de sus ventajas es la sencillez de uso junto a una buena interfaz gráfica que te hará sentir completamente inmerso en el host remoto como si de tu propio host se tratase.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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