TeamViewer Customer Reviews 2025 | SoftwareReviews

TeamViewer

Composite Score

9.0 /10

CX Score

9.2 /10

171 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 91%
Conflict Resolution:: 95%
Strategy & Innovation:: 92%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Network Management

Discovery

Process Automation

Endpoint Backup

Patch Management

Remote Control

Anti Malware Signature Detection

Support for IoT Devices

Real User Monitoring

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer in this category (opens in a new tab)

Enterprise Mobile Management

Score 7.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Nicole K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Confidence and visible control 10/10/10

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Generates trust between users and offers greater accessibility to remote visual information.

What is your favorite aspect of this product?

In addition to obtaining visible control of all the information on another device, I like it because it generates confidence and provides security.

What do you dislike most about this product?

I like nothing else

What recommendations would you give to someone considering this product?

It provides security and facilitates the generation of information.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anand T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer stands out for its cross-platform compatibility, offering seamless access across Windows, macOS, Linux, iOS, and Android. Its robust set of features, including file transfer, remote printing, and high-security encryption, makes it a versatile and reliable solution for remote support and collaboration.

What is your favorite aspect of this product?

My favorite aspect of TeamViewer is its ease of use and reliability. The ability to quickly connect to remote devices with minimal setup, along with its seamless file transfer and multi-platform support, makes it an invaluable tool for both personal and professional use.

What do you dislike most about this product?

One of the aspects I dislike most about TeamViewer is its pricing structure, which can be quite expensive for individuals or small businesses. Additionally, while the software is generally reliable, occasional performance slowdowns or connection issues can occur, especially with low bandwidth. Finally, the frequent updates can sometimes be disruptive and lead to compatibility issues with older versions.

What recommendations would you give to someone considering this product?

I recommend trying the free version first to ensure it meets your needs, especially if you're an individual or small business. If you're considering the paid version, make sure to evaluate the pricing tiers carefully to choose the best plan for your usage and ensure strong internet connectivity for optimal performance.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Author Dipanpreet Kaur (DK) U.

Role: Student Academic
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

convenient

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

high data involvement

What recommendations would you give to someone considering this product?

better pricing

Pros

Saves Time
Acts with Integrity
Helps Innovate
Continually Improving Product

Cons

Less Caring

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

TeamViewer Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love TeamViewer?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Nicole K.

Confidence and visible control 10/10/10

Likeliness to Recommend

Pros

Anand T.

Fantastic product!

Likeliness to Recommend

Pros

Author Dipanpreet Kaur (DK) U.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Network Management

Discovery

Process Automation

Endpoint Backup

Patch Management

Remote Control

Anti Malware Signature Detection

Support for IoT Devices

Real User Monitoring

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization