What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Norah J.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Excellent features.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I was able to permanently monitor dozens of remote employees and external partners of the organization using this simple but incredibly beneficial application. It allows you to attend to another workstation immediately without having to travel to where you are.
What is your favorite aspect of this product?
It is easy to use and has no latency, delays or interruptions. It provides encrypted connections, which guarantees the privacy of our data. I can manage multiple virtual machines and gadgets simultaneously as it is cross-platform.
What do you dislike most about this product?
I have no complaints about this software.
What recommendations would you give to someone considering this product?
This software is excellent for enabling remote work and enhancing other workplace collaboration solutions, so I highly suggest it.
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Acts with Integrity
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Alvaro R.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Easy to use with any operating system
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The most important difference with respect to other solutions, with a special focus on proper tools from operating systems, is the possibility of using TeamViewer in any operating system. In fact, you can install it on Linux, Mac, or Windows, and connect from any other system. With other solutions, such as VNC, you may need to perform a more complex installation or set up the tool with special features. Besides, it gives you full control of the system instead of opening a new session. On the other hand, you do not need to add a special rule to the firewall, since most of the firewalls recognize TeamViewer.
What is your favorite aspect of this product?
It is very easy to use it. You only have to install the product on the computers where you want to use it, open it and you can use it without problems. Moreover, I love the possibility of using the tool with different operating systems, since I may need to control different machines with different installations. You can also establish a general password and connect to a machine no matter if the machine has been rebooted. I love the fact of using the mouse as if I were in front of the machine. Another good feature is the possibility of copying and pasting text between machines using TeamViewer.
What do you dislike most about this product?
I have not been able to configure the tool using the command line in Linux. I have tried to use it several times in order to set up a general password, but this feature did not work for me. I have to go to the remote computer and set up the password. That is, I could not configure the tool remotely. On the other hand, TeamViewer allows you to use the tool for free for some time. But, if the tool detects that you are using it too much, then you can only open a session for a limited time. Sometimes, I have almost not used the tool, but I found that limitation. So, the tool should clearly warn you about the criteria used for such limitations
What recommendations would you give to someone considering this product?
I recommend setting up a fixed password in the first use of the application. Besides, the user should enable the tool to open when the remote system is started. Thus, you can connect to the remote system using the tool even if the system has been rebooted. Otherwise, TeamViewer uses a new password at each system restart. Please, remember using a secure password. I also recommend using TeamViewer with a good internet connection. Since the tool is using a lot of data, you may experience some difficulties when using the mouse and the remote desktop with slow connections or if you are using other applications demanding the network.
Pros
- Enables Productivity
- Unique Features
- Reliable
- Performance Enhancing
Cons
- Vendor Friendly Policies
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Vladyslav A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Great software to help remotely
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is an old player and everybody knows about it, it works great, very easy to set-up and to use. No need of training, just a few clicks and you're ready to go.
What is your favorite aspect of this product?
The easy way of setting up the software in a new computer
What do you dislike most about this product?
Sometimes a new user can get lost between all the options
What recommendations would you give to someone considering this product?
Definitely consider this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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