What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Mark G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Excellent tool with cross-platform compatibility
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
One of the best things about TeamViewer is that it can be used from anywhere in the world. The login process is designed to keep intruders out, and the 2FA process is very secure
What is your favorite aspect of this product?
Another things that makes TeamViewer stand out is its streamlined remote printing solutions that enables me to print files from a remote device to my local printer
What do you dislike most about this product?
TeamViewer can only access a remote device if the user using the remote device gives permission. The remote user will need to log in with an ID, password, and often, a code
What recommendations would you give to someone considering this product?
TeamViewer is a very reliable program that places a strong emphasis on security
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Brian W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
It provides easy and fast remote access to devices
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
it doesn’t require configuration of router or firewall, nor interventions on the network infrastructure. it allows the user to print remotely, drag and drop files with great ease and chat during the connection
What is your favorite aspect of this product?
I get to perform many power actions, including shutdown, restart, lock, log-off, standby, hibernate and also comes with the features like session recordings for training purposes
What do you dislike most about this product?
I have not faced any issues that could break the overall user experience, so as far as any complaints are concerned, I really do not have any, which is definitely a plus for me
What recommendations would you give to someone considering this product?
This tool is simple to use and extremely powerful as well. Comes with a clean and easy-to-navigate dashboard and is reliable with proven performance tested over years of use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Thanh N.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great multi-platform remote access
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Teamview is a very straight forward and easy to use, especially for those people with little experience with technology.
What is your favorite aspect of this product?
Easy to use, easy to setup, very beginner-friendly. It really does the work with simple techniques.
What do you dislike most about this product?
The most frustrated part is somestime the remote desktop was not rendering properly, not sure because of the internet connection or some programme compatible.
What recommendations would you give to someone considering this product?
If you needs to connect with any PCs/servers/Devices on any platform globally, you may want to try this product.
Pros
- Respectful
- Enables Productivity
- Performance Enhancing
- Trustworthy
Cons
- Inhibits Innovation
- Commodity Features
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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