What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Logendher G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
UI/UX, Look is imporatant for easy accessable
What is your favorite aspect of this product?
Easy way to use
What do you dislike most about this product?
Little Expensive
What recommendations would you give to someone considering this product?
yes i will
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kim A.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Fastest remote management software
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
With mobile device access, cross-platform compatibility and screen sharing, I am able to connect remotely with clients and employees, no matter the location without having to travel off-site
What is your favorite aspect of this product?
The Management Console allows me to manage my account data, connection logs, IDs and passwords as well as distribute access permissions
What do you dislike most about this product?
We have had complaints about the tool's lacking image rendering quality, lag spikes and increased network usage too
What recommendations would you give to someone considering this product?
It's fairy easy to set up a remote support session across platforms and the session is end-to-end encrypted so you will be able to quickly solve employee and customers issues alike
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Roelof L.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2022
The most accepted remote access software
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer features are varied, practical, and aimed at providing the best experience for the remote worker
What is your favorite aspect of this product?
I keep track of my team’s every move with the TeamViewer reports feature. This way my team has a great accuracy level and I know the most important connection indicators for them
What do you dislike most about this product?
At times remote teams fear long remote sessions with me because of their fragile connection. But I advise them to prioritize their connection speed rather than the graphic quality of their image.
What recommendations would you give to someone considering this product?
TeamViewer will keep your team's work productivity afloat and you can then avoid a decrease in performance and influence the rest of the company’s departments
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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