What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Sean S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
The safest and most robust remote desktop support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Teamviewer helps us provide seamless, fast, attended and unattended access to remote devices. The tool can reboot the system in hibernate or sleep mode and can be used for remote client management, online chatting with teams and end users, and one-click screenshots of remote devices
What is your favorite aspect of this product?
Quick to establish active sessions and helps keeps data secure with its advanced encryption protocols. It also saves the details of each active session in the form of notes, logs, screenshots, and recordings soon after it ends
What do you dislike most about this product?
It doesn’t work through proxy servers. Machines are only accessible when they are active and available
What recommendations would you give to someone considering this product?
Its screen sharing features allow users to view, share, and control desktops of other participants. The solution is accessible on devices such as smartphones, desktops, Linux, Windows, and macOS
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ramon J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy, fast and efficient
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Among all the options that exist, teamviewer will always be the easiest and most efficient when using it, you can install it and connect in seconds.
What is your favorite aspect of this product?
How easy it is to install and configure. Intuitive interface for any level of user. It has a portable version to carry it on a USB stick. It allows us to share resources between the host and the remote team, you can share files, network, copy and paste, use chat to communicate. the price is accessible
What do you dislike most about this product?
the version for linux and android should be better.
What recommendations would you give to someone considering this product?
It is ideal for scenarios where distance is a limitation for computer technical support, it works excellent to provide assistance from anywhere regardless of the distance, it is the best application in that regard.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kyle P.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
Safe and robust software with stable connection
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Teamviewer has the ability to take the snapshots of the remote screen. It gets its name for the reason as I can include multiple parties in a connection. Control of the computer can be passed from one person to another
What is your favorite aspect of this product?
The great feature is the ability to drag and drop files from one computer to another. It supports remote printing, remote chatting, and wake-on-LAN without any specific configurations
What do you dislike most about this product?
Every system needs to have Teamviewer and the same version installed on it, or else it won't work. It needs a fast internet connection to perform
What recommendations would you give to someone considering this product?
Teamviewer is a solution for remote control, desktop sharing and file sharingwhich works behind any firewall. It is the app which allows you to remotely connect to multiple workstations which are not located in the same place
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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