TeamViewer Logo Award Winner Product Badge
TeamViewer Logo Award Winner Product Badge
TeamViewer

TeamViewer

Composite Score
9.0 /10
CX Score
9.2 /10
TeamViewer
9.0 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Remote Monitoring and Management category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

1% Negative
3% Neutral
96% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Network Management

86

Discovery

86

Process Automation

84

Patch Management

83

Endpoint Backup

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Ease of IT Administration

85

Quality of Features

84

Availability and Quality of Training

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of Customization

82

TeamViewer Reviews

Orpha H.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Used for remote mounting of the IT support

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

In the case of a malfunction or problems using a personal computer, it was possible to eliminate the work of contacting the support department and coming on-site to have it operated and the screen checked. I could access it from the internal network by looking up the individual number and explaining it directly. Although I did not have to operate it myself, I could have the specialized department work it remotely. As a result, responses to unknown errors and the exchange of information are also organized quickly.

What is your favorite aspect of this product?

Departments in specialized fields can remotely operate the initial configuration of newly introduced applications, and the introduction of applications was carried out efficiently. The technology to traverse the network without IP address or detailed information is terrific. So far, I've been using remote access software, but it's nice that it requires no configuration and can be installed quickly. Also, the best thing is choosing any operating system or device.

What do you dislike most about this product?

Since this application is resident, the icon is always displayed. If you do not understand the contents of this application and accidentally close it manually, you will not be able to provide remote support.

What recommendations would you give to someone considering this product?

Now PC-related problems can be solved quickly when the other party is away. Previously, I'd get explanations over the phone while looking at the situation and screen, and sometimes things didn't go as planned. It was a remote location, so there was a time and distance issue. Support was available without traveling to the site, which made it cost and time effective. We reduced IT support and response time to PC issues by offering remote support without sending a dedicated support team to multiple on-site.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deland M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Team is the best at what it does

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Team view has lots and lots of features In addition to remote access and management, TeamViewer also offers features such as remote printing, file transfer, and virtual meetings, making it a comprehensive solution for remote work. Not something you see a lot from basic remote support software.

What is your favorite aspect of this product?

Easy setup and use: TeamViewer is known for its straightforward setup process and user-friendly interface, making it accessible to individuals of all technical skill levels. This helps me when talking someone through the install over the phone.

What do you dislike most about this product?

The cost. The cost of TeamViewer's paid plans can be higher compared to other similar remote management solutions. Its best to shop around before deciding.

What recommendations would you give to someone considering this product?

Before making a decision, it's important to thoroughly evaluate your specific remote management requirements. It's important to keep in mind that the cost of its paid plans can be higher compared to other similar solutions, and the connection speed can be slow for some users. Also the advanced features of TeamViewer can be complex to set up and use, requiring a higher level of technical proficiency.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation

Randhir T.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Remote management tool exist in the market.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Better UI, Ease to use. Cost.

What is your favorite aspect of this product?

Dashboard. Secured connection. File sharing option. Screen sharing with better resolution.

What do you dislike most about this product?

always popup when you restart your system , but you can disable now in it setting "startup setting"

What recommendations would you give to someone considering this product?

If anyone looking for a tool that has a good screen-sharing facility, file sharing facility for remote machines that its really good, you got blindly go with it. its supports all the cross-platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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