What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Mark B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
A new option for RMM.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I think easy to use
What is your favorite aspect of this product?
Quick access from anywhere
What do you dislike most about this product?
A little flackery sometimes.
What recommendations would you give to someone considering this product?
Test drive it first.
Pros
- Helps Innovate
- Continually Improving Product
- Generous Negotitation
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Tyrone G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Fantastic Software for Remote High Level Support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I feel it´s very dynamic, very straighforward and provides a versatile amount of options to play with. It´s very fast and is very reliable. Personally, I'm way too happy with it,
What is your favorite aspect of this product?
It´s fast and works nicely, the amount of settings you get on each Station to configure is great too.
What do you dislike most about this product?
When you chat to a connected device, there is no PopUp coming up on the tab. It would be nice to have either a notification or PopUp showing there is an incoming message.
What recommendations would you give to someone considering this product?
Try the free version and pretty sure you will be hooked.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
IMRAN I.
- Role: Operations
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use, fantastic product
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Team viewer is way ahead of similar other products due to its unique features of remote management, it is very stable then other products
What is your favorite aspect of this product?
It is very stable product
What do you dislike most about this product?
Sometime it gets slow
What recommendations would you give to someone considering this product?
Currenlty no recommendation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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