What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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See what's New in TeamViewer Remote
TeamViewer Reviews
Sukh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic Product!!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer excels with its ease of use, high performance, and support for multiple platforms, making remote access and troubleshooting straightforward across different operating systems.
What is your favorite aspect of this product?
My favorite feature of TeamViewer is its seamless connection setup and high-quality remote access, which facilitates smooth and effective remote troubleshooting.
What do you dislike most about this product?
The cost can be a concern, especially for smaller teams or organizations, as TeamViewer is generally more expensive compared to other remote access tools.
What recommendations would you give to someone considering this product?
For those evaluating TeamViewer, it is an excellent choice if you need a robust, cross-platform remote access solution with reliable performance. Make sure it fits within your budget and that its advanced features meet your specific needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aurangzeb Nawaz K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Powerful and Easy to Use Remote Support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It has a unique, intuitive and easy-to-use interface.
What is your favorite aspect of this product?
I like this application because I can use it from my computer or cell phone, which makes it easy to access. I also like that it is secure and that we can hold meetings or access the computers of colleagues or students, which is excellent and convenient.
What do you dislike most about this product?
The problem I often have is due to the Internet connection becoming slow and causing some problems.
What recommendations would you give to someone considering this product?
Highly Recommended for easy and quick Remote Support.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
Omer E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, and good
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Remote stands out from other remote access and support tools in several ways: Cross-Platform Compatibility: TeamViewer supports a wide range of operating systems and devices, including Windows, macOS, Linux, iOS, and Android, allowing seamless access and control across different platforms. Ease of Use: It offers a user-friendly interface and requires minimal setup. Users can start a remote session quickly without complex configurations. Strong Security Features: TeamViewer includes end-to-end encryption, two-factor authentication, and other security measures to protect remote sessions and data.
What is your favorite aspect of this product?
If I had to pick a favorite aspect of TeamViewer Remote, it would probably be its cross-platform compatibility. Being able to seamlessly connect and manage devices across various operating systems and devices really sets it apart. This versatility is incredibly useful for supporting diverse environments and ensuring that users can access and control their systems no matter what device they’re using.
What do you dislike most about this product?
One common drawback that users often mention about TeamViewer is its cost. While it offers a lot of features, its pricing can be on the higher side compared to some other remote access solutions, especially for individuals or small businesses. Additionally, the free version is somewhat limited and may not meet the needs of users looking for more advanced features or broader functionality. Another potential issue is that some users find the user interface to be a bit cluttered or complex, especially when trying to navigate through all the available options and settings.
What recommendations would you give to someone considering this product?
If you’re considering TeamViewer Remote, here are a few recommendations: Evaluate Your Needs: Determine what features are most important for you—whether it's cross-platform compatibility, advanced security features, or remote management capabilities. This will help you assess if TeamViewer meets your specific requirements. Try the Free Version: If you’re an individual or a small business, start with the free version to get a feel for the interface and basic functionality. This can help you understand if the product suits your needs before committing to a paid plan.
Pros
- Friendly Negotiation
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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