What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
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TeamViewer Reviews
Szymon S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to implement and use - cost effective too!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The most interesting differences are that TeamViewer is slightly more cost-effective than some of the other remote desktop software tested - it's also a lot easier to implement on mobile and a slew of other operating systems, making it extremely easy to implement no matter the system being used - it also allows for session recordings which make it easier to look back on certain issues during sessions.
What is your favorite aspect of this product?
The ease of use and implementation.
What do you dislike most about this product?
Remote file sharing doesn't always work as fast as it could - but that also depends on the network speeds which vary in our organization.
What recommendations would you give to someone considering this product?
Look at multiple options before drilling down on one, but also take into consideration if there are cheaper alternatives.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
S B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Must have application!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It's the business standard. Setting up remote access for third parties was never easier
What is your favorite aspect of this product?
ease of use besides that, it's free to use in non commercial activities, great for supporting family members
What do you dislike most about this product?
it's a bit tricky to setup unattended access
What recommendations would you give to someone considering this product?
It's a bit pricy in comparison to other products, but it's a business standard and very easy to set up / use. I certainly recommend!
Pros
- Reliable
- Security Protects
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
setup is simple
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
This tool is a very powerful troubleshooting tool. Sometimes our It administrator uses this tool to make changes to our servers and provide support to users.
What is your favorite aspect of this product?
It makes it easy to access our computers remotely, Easy to share screen and record screen sharing sessions, Easy to use for people without computer skills, File sharing.
What do you dislike most about this product?
The UX design needs some improvements.
What recommendations would you give to someone considering this product?
Teamviewer is best suited for remote access services. This software allows a user to access another computer, regardless of location or time
Pros
- Security Protects
- Reliable
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
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