TeamViewer Customer Reviews 2024

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Hassan K.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Good remote desktop tool

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It is very easy to connect with other device. Provides good security by setting up random passwords.

What is your favorite aspect of this product?

Very safe to connect with user ID & password. Files can be shared between connected computers.

What do you dislike most about this product?

Compared to other similar tools it needs to be updated.

What recommendations would you give to someone considering this product?

Easy to install, User friendly. Can be connected from mobile. Offers free plans.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Takunda A. M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Expensive business plans

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

Enhanced collaboration and remote support

What is your favorite aspect of this product?

Available as a desktop application, mobile app, and web browser extension

What do you dislike most about this product?

The expensive business plan pricing

What recommendations would you give to someone considering this product?

Try other alternatives with better pricing plans

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Inspiring

Namrata Y.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Good Product when you connect as remote machine.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer is good product in terms of security, where we need to just generate a code and connect with the client machine and resolve the problem easily the latency is very low from other products.

What is your favorite aspect of this product?

When we take remote Access from others we are able to access everything and that logic is so good, when we have admin access we are able to do anything, as comes in security point of view we are talk with client to say YES or NO , when we do anything with powershell or anything.

What do you dislike most about this product?

Nothing was dislike and latency is also very low so it was good, just we need a communication mic also so that we are able to communicate their only.

What recommendations would you give to someone considering this product?

I recommend to use this product it was very good product and use it as user FREE OF COST.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Hassan K.

Good remote desktop tool

Likeliness to Recommend

Pros

Takunda A. M.

Expensive business plans

Likeliness to Recommend

Pros

Cons

Namrata Y.

Good Product when you connect as remote machine.

Likeliness to Recommend

Pros

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Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization