TeamViewer Customer Reviews 2025 | SoftwareReviews

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

278 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Acts with Integrity
Reliable
Enables Productivity

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer in this category (opens in a new tab)

Enterprise Mobile Management

Score 7.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

AJ B.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

The free option is great and really easy to use.

What is your favorite aspect of this product?

Reliable and effective

What do you dislike most about this product?

The priced model is expensive for the feature levels.

What recommendations would you give to someone considering this product?

Try it out - you might love it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aasif Shafi A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Amazing tool to take remote access

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

The faster connectivity to take remote access of machines.

What is your favorite aspect of this product?

The quick way to take remote and provide maintenance of the systems in a timely manner.

What do you dislike most about this product?

reliability should be on higher side.

What recommendations would you give to someone considering this product?

Its best tool to provide remote access and provide support in a shorter time.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Role: Industry Specific Role
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Personally find it lackluster, but could work

Likeliness to Recommend

4 /10

Pros

Efficient Service
Respectful
Includes Product Enhancements
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Remote Monitoring and Management

Remote Support

Enterprise Mobile Management

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

AJ B.

Fantastic product

Likeliness to Recommend

Pros

Aasif Shafi A.

Amazing tool to take remote access

Likeliness to Recommend

Pros

Personally find it lackluster, but could work

Likeliness to Recommend

Pros

Cons

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Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training